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Was there a brief outage around 4pm?

asdfghjkl
Grafter
Posts: 68
Thanks: 1
Registered: 12-09-2014

Was there a brief outage around 4pm?

I'm in Stoke and I'm just hoping my router wasn't playing up.
I rebooted the router, and just saw lots of this in the system log until it finally managed to connect:
Jan  1 00:02:23 pppd[623]: Timeout waiting for PADO packets
Jan  1 00:03:38 pppd[623]: Timeout waiting for PADO packets
Jan  1 00:04:53 pppd[623]: Timeout waiting for PADO packets
27 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Was there a brief outage around 4pm?

Yes, there was. Apologies for that.
We've posted a service status, though it hasn't affected too many customers.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

Re: Was there a brief outage around 4pm?

Yep I had the same. Tried phoning PN but 30+min hold time.
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Was there a brief outage around 4pm?

Those affected by this should be able to get straight back online.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
richandsian
Grafter
Posts: 100
Registered: 14-02-2008

Re: Was there a brief outage around 4pm?

Still down for me. I'd imagine others too looking at the spike in calls.
richandsian
Grafter
Posts: 100
Registered: 14-02-2008

Re: Was there a brief outage around 4pm?

And with that, it's back.
asdfghjkl
Grafter
Posts: 68
Thanks: 1
Registered: 12-09-2014

Re: Was there a brief outage around 4pm?

Quote from: MattyC
Yes, there was. Apologies for that.
We've posted a service status, though it hasn't affected too many customers.

Thanks.  I've been having a few issues with my Asus router lately which I assumed were related to firmware.  I got really worried that the hardware itself was failing when the internet decided to disappear.
I really need to bookmark the status page.
between1and16ch
Grafter
Posts: 113
Thanks: 1
Registered: 24-09-2008

Re: Was there a brief outage around 4pm?

Quote from: MattyC
though it hasn't affected too many customers.

Thanks for the update - out of curiosity I had a look here http://community.plus.net/ping-graphs/ and it looks like around 10 out of 72 of us were affected which would be around 13-14% of PNs broadband customers (a rough figure as that relies on the graphs being representative - so it may be a little more or less than that).
Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

Re: Was there a brief outage around 4pm?

Well I couldn't get straight back on. I had no connection to gateway 195.166.130.141, so dropped but no ppp reconnect. Rebooted router still no ppp, took about 10-15 min to connect.
between1and16ch
Grafter
Posts: 113
Thanks: 1
Registered: 24-09-2008

Re: Was there a brief outage around 4pm?

Same here - It took around 15 minutes to get a working route out to t'internet
thunderer
Grafter
Posts: 120
Thanks: 4
Registered: 27-01-2012

Re: Was there a brief outage around 4pm?

I had it too, lost connectivity for 10-15'. During which time I checked the PC for a Win 10 update, a router issue and so I went through the whole lot turning everything off one at a time & restarting!
I now find that it's a network fault.  Roll eyes
chirpy
Dabbler
Posts: 15
Registered: 07-04-2013

Re: Was there a brief outage around 4pm?

Still down for me in Reading ~ 50 minutes so far
between1and16ch
Grafter
Posts: 113
Thanks: 1
Registered: 24-09-2008

Re: Was there a brief outage around 4pm?

Hmm strange - the Service status suggests that PN are treating things as a ppp login issue, yet I was able to authenticate almost straight away (and had a green 'internet' light on my router) - it still took a while after this to get a through route all the way to the big wide world beyond PNs servers. The router's own 'test connection' option on the webmin interface confirmed this.
thunderer
Grafter
Posts: 120
Thanks: 4
Registered: 27-01-2012

Re: Was there a brief outage around 4pm?

Yep. My router still had it's DSL connection light on, that's why initially I thought it may have been one of Windoze 10's auto updates that disconnected it for some reason, so I rebooted the PC and it still didn't come back, so I started my check list and then found it had come back on again.
chirpy
Dabbler
Posts: 15
Registered: 07-04-2013

Re: Was there a brief outage around 4pm?

I'm still offline. Got fed up and rebooted the router and modem and still no dice Sad