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Waiting forever for domain and can get no answers

irondad7zero
Newbie
Posts: 1
Registered: ‎04-10-2016

Waiting forever for domain and can get no answers

I ordered a domain for my account on 13th Sept.  It is still awaiting confirmation apparently.  I have sent two tickets to plusnet via help assistant and was told each time there was a 8 hour response time, one was nearly two weeks ago and one was days ago -> no replies!

 

Hoping plus net look at these pages themselves and respond!

5 REPLIES 5
PeterLoftus
Pro
Posts: 2,599
Thanks: 182
Fixes: 5
Registered: ‎27-05-2011

Re: Waiting forever for domain and can get no answers

That's strange business support is supposed to be 24/7. Have you rung them?

To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Waiting forever for domain and can get no answers

Sorry that this hasn't gone through yet, I've passed this on to our hostmaster team to look into.

 

That's strange business support is supposed to be 24/7. Have you rung them?

This isn't a business query?

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
PeterLoftus
Pro
Posts: 2,599
Thanks: 182
Fixes: 5
Registered: ‎27-05-2011

Re: Waiting forever for domain and can get no answers

 

FIrst post of the OP and I didn't think you did domain hosting for non business customers now but used to. If you've started again I'm in the market  

To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
mikejohnsmith
Grafter
Posts: 37
Thanks: 13
Fixes: 1
Registered: ‎25-08-2016

Re: Waiting forever for domain and can get no answers

I applied for a domain name on 12 September, still says awaiting confirmation

However I don' have any Internet connection as that got lost nearly two weeks ago when OpenReach changed a card in the cabinet, and since then it's been something of a farce.

 

 

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,874
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Waiting forever for domain and can get no answers

Hi Mike,

 

I've just opened up your account and notice the broadband issue appears to be resolved bu the domain registration is still outstanding.

 

Apologies for this, I'm speaking to our hostmaster team now who are rectifying this for me.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team