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Waiting forever for domain and can get no answers

irondad7zero
Newbie
Posts: 1
Registered: ‎04-10-2016

Waiting forever for domain and can get no answers

I ordered a domain for my account on 13th Sept.  It is still awaiting confirmation apparently.  I have sent two tickets to plusnet via help assistant and was told each time there was a 8 hour response time, one was nearly two weeks ago and one was days ago -> no replies!

 

Hoping plus net look at these pages themselves and respond!

5 REPLIES
Community Veteran
Posts: 2,568
Thanks: 177
Fixes: 2
Registered: ‎27-05-2011

Re: Waiting forever for domain and can get no answers

That's strange business support is supposed to be 24/7. Have you rung them?

To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Waiting forever for domain and can get no answers

Sorry that this hasn't gone through yet, I've passed this on to our hostmaster team to look into.

 

That's strange business support is supposed to be 24/7. Have you rung them?

This isn't a business query?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 2,568
Thanks: 177
Fixes: 2
Registered: ‎27-05-2011

Re: Waiting forever for domain and can get no answers

 

FIrst post of the OP and I didn't think you did domain hosting for non business customers now but used to. If you've started again I'm in the market  

To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
mikejohnsmith
Dabbler
Posts: 11
Thanks: 4
Fixes: 1
Registered: ‎25-08-2016

Re: Waiting forever for domain and can get no answers

I applied for a domain name on 12 September, still says awaiting confirmation

However I don' have any Internet connection as that got lost nearly two weeks ago when OpenReach changed a card in the cabinet, and since then it's been something of a farce.

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 13,650
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Waiting forever for domain and can get no answers

Hi Mike,

 

I've just opened up your account and notice the broadband issue appears to be resolved bu the domain registration is still outstanding.

 

Apologies for this, I'm speaking to our hostmaster team now who are rectifying this for me.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team