Waiting for internet
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Waiting for internet
13-08-2019 9:14 AM
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Hello there,
I am just wondering why I need to wait more 2 weeks for my broadband.
I've recieved router on Friday, You text me that my broadband service will be ready before 13 of August..
Then yesterday I spoke with one of Your advisor and he said that I need to wait till 29 of August !
Just because I've choose a Fibre broadband..
My question is:
There is any chance to speed up this process ?
Thanks
Anna
Re: Waiting for internet
13-08-2019 11:50 AM
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Hi Anna,
I'm really sorry if you have been provided conflicting timescales. Standard ADSL broadband is 5 working days (if your line is already active on the BT infrastructure) and Fibre service is a minimum of 10 working days but subject to engineer availability. Unfortunately, there wouldn't be a way to speed up your activation, however, I'm more than happy to check over your orders if you would like to PM your account username?
Kind Regards
Ollie
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