Waiting for fibre connection
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- Waiting for fibre connection
23-01-2017 8:17 PM
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Fixed! Go to the fix.
Re: Waiting for fibre connection
23-01-2017 8:54 PM
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A warm welcome to the community forums
I'm sorry to hear you're experiencing downtime after transferring your service to us.
I'll be happy to check up on things first thing tomorrow morning for you.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Waiting for fibre connection
23-01-2017 9:21 PM
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Re: Waiting for fibre connection
23-01-2017 9:22 PM
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*Fingers crossed*
Keep me posted.
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Re: Waiting for fibre connection
23-01-2017 9:27 PM
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23-01-2017 9:35 PM
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I've just passed your account to one of my colleagues who's in the office at the moment.
He's found that your account didn't activate automatically following completion of the broadband order.
Can you get online now?
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Re: Waiting for fibre connection
23-01-2017 10:00 PM
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I have upgraded my product to unlimited fibre and got a message that the service has now switched over. The old router stopped working, new router (Hub One) flashing red. No luck 20h later.
Re: Waiting for fibre connection
23-01-2017 10:26 PM
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Re: Waiting for fibre connection
23-01-2017 10:27 PM
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Haha, no problem. Happy to hear you're back up and running.
If there's anything else I can ever help with, just let me know.
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