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Waiting for activation

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ianh017
Newbie
Posts: 1
Registered: ‎14-06-2018

Waiting for activation

Hi, my fibre broadband was supposed to be activated some time after 12pm on the 12th, but 2 days later I am still waiting.  Can't get through on the phone - so please can you give me an update? I have heard nothing by email or text, but if I log in to my account it says waiting for confirmation that my broadband order has completed.  Thanks.

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: Waiting for activation

Hi there, 

 

Apologies for the delay to your activation. I've just taken steps to activate the account manually so you should be able to get online now. 

 

Please shout up if you encounter any issues. 

 

Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team