Waiting for a response on my question

[#1]

Re. Question #183223618

I added further information to this question on 10th. Oct. but have had no response yet.

 

[#2]

Hi @bobw1943,

I'm sorry that you've not yet had a response to the ticket. I've had a look into this now for you and have added a response - you can view this here - please let us know if you have any questions.

[#3]

Thanks for your response. I think it would be best if the question remained open until I have tried the new Plusnet Hub One.

[#4]

Hi @bobw1943, 

No worries the ticket will remain open for two weeks without any touches on it, and it won't take that long for the new router to arrive. 

Let us know once it does if the issue is still present and we'll progress it further for you.