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Waiting for Line Activation

FIXED
rculverhouse
Newbie
Posts: 5
Registered: 30-11-2016

Waiting for Line Activation

I haven't been contacted to say my line is activated but I've had not internet for 3 days.

How long until my line will be activated as I'm now paying for a service I can't use.

Can anyone here point me in the right direction.

Thank you in advance.

8 REPLIES
aprintbuyer
Hooked
Posts: 7
Thanks: 1
Registered: 21-11-2016

Re: Waiting for Line Activation

Did your receive an email saying your line was activated?

Unfortunately these seem to be automated, and bear no relation to real world

 

use the line checker  https://www.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker

to see if there is an Open Order on your line - if not call PN

 

good luck

rculverhouse
Newbie
Posts: 5
Registered: 30-11-2016

Re: Waiting for Line Activation

Hi, thanks for the link.

What information am I looking for on this page to say whether theres an open order?

Thanks

Community Veteran
Posts: 6,419
Thanks: 531
Fixes: 48
Registered: 30-07-2007

Re: Waiting for Line Activation

In the text below the speed estimates you should see a sentence saying ' There is an open order on this line due to complete on ... '

rculverhouse
Newbie
Posts: 5
Registered: 30-11-2016

Re: Waiting for Line Activation

I've attached a screenshot of the numbers with no sign of what you're describing. Does this data mean I'm connected though, as it's giving me readings?
Thanks
dannyc88
Newbie
Posts: 2
Registered: 01-12-2016

Re: Waiting for Line Activation

Didyou get this sorted? im having same issue
rculverhouse
Newbie
Posts: 5
Registered: 30-11-2016

Re: Waiting for Line Activation

Still not up and running.

I have attempted to call, online chat isn't working, but there is always a 45 min wait and I haven't had time to sit there and wait...

Not really sure if I have any other options now which is very frustrating.

Is there any way of moving this thread up to plusnet service department, do they get involved here?

Thanks

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Waiting for Line Activation

Fix

Thank you for getting in touch with us via our community forums

 

@rculverhouse I've just activated your account now as this hadn't happened automatically once the order completed. Can you get online now?

 

@dannyc88 If you private message me with your username I'll take a look at things for you.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
rculverhouse
Newbie
Posts: 5
Registered: 30-11-2016

Re: Waiting for Line Activation

Its all up and running.

Thank you fore sorting it out but it is a shame it took me bringing up a forum discussion to get this done.

There was no live chat and the phones were going to be a 45 minute wait.

Apart from this blip everything else has run smoothly.

Thanks