Waiting for Line Activation

[#1]

I haven't been contacted to say my line is activated but I've had not internet for 3 days.

How long until my line will be activated as I'm now paying for a service I can't use.

Can anyone here point me in the right direction.

Thank you in advance.

[#2]

Did your receive an email saying your line was activated?

Unfortunately these seem to be automated, and bear no relation to real world

use the line checker  https://www.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker

to see if there is an Open Order on your line - if not call PN

good luck

[#3]

Hi, thanks for the link.

What information am I looking for on this page to say whether theres an open order?

Thanks

[#4]

In the text below the speed estimates you should see a sentence saying ' There is an open order on this line due to complete on ... '

[#5]

I've attached a screenshot of the numbers with no sign of what you're describing. Does this data mean I'm connected though, as it's giving me readings?
Thanks

[#6]

Didyou get this sorted? im having same issue

[#7]

Still not up and running.

I have attempted to call, online chat isn't working, but there is always a 45 min wait and I haven't had time to sit there and wait...

Not really sure if I have any other options now which is very frustrating.

Is there any way of moving this thread up to plusnet service department, do they get involved here?

Thanks

[#8 · Accepted solution]

Thank you for getting in touch with us via our community forums

@rculverhouse I've just activated your account now as this hadn't happened automatically once the order completed. Can you get online now?

@dannyc88 If you private message me with your username I'll take a look at things for you.

[#9]

Its all up and running.

Thank you fore sorting it out but it is a shame it took me bringing up a forum discussion to get this done.

There was no live chat and the phones were going to be a 45 minute wait.

Apart from this blip everything else has run smoothly.

Thanks