Waiting List
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- Re: Waiting List
Waiting List
17-04-2016 9:01 PM
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So we click on upgrade to Fibre and Plusnet takes your order and we upgrade our wires buy new face-plates and a new router to be told our suppliers can't supply what you clicked on after waiting 3 weeks
Seriously Plusnet don't take orders when you should know an area is on a waiting list
ridiculous
The next thing will be as my account has been upgraded to Fibre but I don't have Fibre they will charge me for Fibre and I will have to ring them to get a refund on the payment for the non upgraded product
Bring back Dial up I say haha .
Re: Waiting List
17-04-2016 10:51 PM
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It really is pathetic that this sort of issue arises. See what the BT DSL Checker is saying by putting your phone number in it. If you copy/paste and post the results make sure you redact your phone number.
Re: Waiting List
20-04-2016 12:52 AM
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Aye maybe Plusnet should do that before they offer me Fibre
Re: Waiting List
20-04-2016 12:59 AM
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Or maybe Openreach should say Superfast is not actually available in your area , and stop putting silly letters through my letter box saying it is live now ppppffffftttt .
Re: Waiting List
20-04-2016 1:33 AM
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Their seems to be major capacity issues in certain areas where FTTC has been made aviliable espcially in rural areas where capacity has been reached within days of the cabinet going live. The only good thing about the new waiting list that openreach has brought in is you sit on a list for 3 months and get allocated fibre if one becomes aviliable without having to check for aviliabilty daily. It's about time opeanreach got the capacity right for once as those who have [-Censored-] speeds in a lot of cases fill up capacity quickly when FTTC becomes aviliable.
Re: Waiting List
20-04-2016 7:45 AM
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@col6 Did you actually put your number into the BT DSL Checker to see what it says?
Re: Waiting List
20-04-2016 12:40 PM
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Hi there,
Hopefully availability is restored soon. Really sorry that this has caused inconvenience to you.
Matty
Re: Waiting List
24-04-2016 3:59 AM
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Yes Plusnet charged me fibre this month , FFS you can't make it up
Re: Waiting List
24-04-2016 4:06 AM
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I knew this would happen
On a Waiting list for Fibre , but Plusnet takes the order anyway , and then they charge you for fibre when it's not even available
I am on Fibre Tariff now but no Fibre
Hahahahaha Fantastic wake up Plusnet
Re: Waiting List
24-04-2016 4:09 AM
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Put me back on ADSL please and refund my money for the month non fibre .
Re: Waiting List
24-04-2016 4:13 AM
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Hey Plusnet I am great at my job best in the business , You have an element of you suck (not good)
Re: Waiting List
24-04-2016 4:13 AM
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They should have cancelled the fibre order before letting it get to the point of charging you for something you were not going to get. In this situation the order should never go through and instead they should have put you on the fibre waiting list which puts you in a queue and automatically gives you the first aviliable port on the cabinet when fibre is aviliable again.
Re: Waiting List
24-04-2016 4:16 AM
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OK it's Openreach problem , But the test was would you charge me for fibre when there was no fibre ?
And yes sure enough you charged me for fibre service , [-Censored-]ing useless
Re: Waiting List
24-04-2016 4:27 AM
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So Openreach say superfast is available , Plusnet takes the order , Turns out Superfast is not available Openreach are a joke ,,, and Plusnet takes your order and charged this month for fibre , Brilliant guys astonishing performance Openreach and Plusnet
Re: Waiting List
24-04-2016 4:28 AM
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[-Censored-]ing Useless both
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