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Waiting 2 weeks for service to go live
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Waiting 2 weeks for service to go live
12-11-2014 11:18 PM
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I just signed up for fibre online, but there was no date for an engineer visit until the 28th of November, is there any way this could be brought forward if someone else cancels etc.? 2 weeks is an awful long time to wait!
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Re: Waiting 2 weeks for service to go live
13-11-2014 9:41 AM
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I appreciate it seems quite a long way off, however we're reliant on Openreach engineer availability in your area. We'll confirm which appointment date we've booked for you asap.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: Waiting 2 weeks for service to go live
13-11-2014 4:17 PM
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I was surprised at the long wait too, but I guess it's all down to administration (mostly telling present slowband suppliers to naff off I guess), kind of annoying though as I mentioned getting fibre to a friend across the pond last thursday when I ordered Plusnet's FTTC, and they decided to get it too, and they already have it installed and running as they bought the hardware themselves from Walmart and self-installed...
But I'm looking at it like it's a more interesting form of christmas, cos my install date is set as the 24th Nov., and I got a text saying it'll be activated on the 25th, so, 24th is Fibre-eve and 25th is Fibre-day...
But I'm looking at it like it's a more interesting form of christmas, cos my install date is set as the 24th Nov., and I got a text saying it'll be activated on the 25th, so, 24th is Fibre-eve and 25th is Fibre-day...
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Re: Waiting 2 weeks for service to go live
14-11-2014 12:59 PM
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Two weeks? Luxury!!!
I placed my order on 6th July. If I'm lucky, the next appointment on Monday will finally resolve and I'll have fibre
Think yourself lucky
I placed my order on 6th July. If I'm lucky, the next appointment on Monday will finally resolve and I'll have fibre
Think yourself lucky
Message 4 of 5
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Re: Waiting 2 weeks for service to go live
14-11-2014 9:09 PM
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Yikes since July, thats pretty awful . I got switched off from my last provider, phone and adsl sometime in the early hours of this morning, I have phone now with plusnet, but I have to wait until the 28/11/14 until broadband is switched on, not sure if its because i'm moving over to fibre?
Its a strange Irony its called the Communication Industry . I find many things ironic in the UK these days, must be my age .
Its a strange Irony its called the Communication Industry . I find many things ironic in the UK these days, must be my age .
Message 5 of 5
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