Sorry if this is not the correct place but can someone try and help.
I use a VPN called cyberghost. I just transferred from sky to plusnet and now my vpn does not work. I get the following message. 'Service is unavailable. The app cannot reach the cyberghost service. Make sure you have a working internet connection and try again'
I changed the firewall setting and no difference. I need this to work as I occasionally work from home and is required. Any help would be greatly appreciated. Thanks Alvaro
I've got a similar issue where my work VPN thinks it's connected but no traffic can pass through it. When I'm connected to the VPN I can access the Internet at large but not the office network. As far as I can see, no IP clash or anything.
@bobpullen I saw you identified an issue for some which involved certain IP ranges; can you check and see if that might apply?
24-05-2019 11:18 AM - edited 24-05-2019 11:18 AM
Hi guys, sorry that you're having issues with your VPN, and sorry for the delayed response @Alvaro1980
As far as I'm aware the the IP range people seem to be having issues with is 146. and you are/were both on it. I can see Alvaro had since added a static IP, how are things going now?
@pineapplecharm I've added a static IP for you too, can you reboot your router and let me know how it goes?
@Gandalf Thank you for that, really impressed by the next day service!
Unfortunately it hasn't resolved the issue. It still says it is connected but it seems like nothing on the office network will resolve. Is there anything I can log or find out from this end?
Thanks for your post @pineapplecharm.
We are showing around 3GB of traffic since last night - has everything kicked back in for you?
Thanks for checking @OskarPapa but it's still not working for me. The VPN is only for my work; the 3Gb you're seeing is probably my partner streaming movies or something.
It's really weird. Still works perfectly if I connect through my cellphone's wifi hotspot so I don't think it's the laptop that is misconfigured.
Hi @pineapplecharm, thanks for your response.
On liaising with our local Wizard-Man-VPNGenius @Gandalf, we're in agreement that it may be time to speak with the IT dept at work, as it doesn't seem to be linked to the IP range.
Of course, if you've already done so, please let me know.
28-05-2019 8:15 AM - edited 28-05-2019 8:16 AM
It still says it is connected but it seems like nothing on the office network will resolve
That is typically caused by having the same LAN subnet range at both the office and home. Your home subnet using the Hub One will be set to 192.168.1.x by default. If the office uses a local LAN with a subnet the same then the VPN will establish but you will get no traffic though it to the office LAN.
I only have the one main device but I get the same response if I use a iPad and try to access Cyberghost website, this is also the same for other vpn provides. See screen grab .
I did finally source the problem: the Plusnet DNS isn't fetching the office records properly. Changed my laptop to Google (8.8.8. and everything is working fine, finally.
Thank you for the assistance; glad we got there in the end!
I'm glad to hear that you've found a solution to the issue. Please let us know if there's any further issues.
Have you been able to find a resolution to your issue yet? If not, I would like to clarify if the problem is still only occurring whilst using the laptop or if the issue is also happening on your iPad? If it is happening across both devices, are you using the same web browser?