View My Usage ?£$!
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View My Usage ?£$!
20-10-2014 12:14 AM
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Anyone else having same problem or is it just me think they want us to cough up another
£5 when we go over our limit
Re: View My Usage ?£$!
20-10-2014 7:54 AM
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Personally if it was the only way I could monitor my usage and it wasn't working, I'd argue any excess fees charged to my account.
Re: View My Usage ?£$!
20-10-2014 8:25 AM
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Quote from: DomS Personally if it was the only way I could monitor my usage and it wasn't working, I'd argue any excess fees charged to my account.
There are precedents for that which have been reported on here.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: View My Usage ?£$!
20-10-2014 6:30 PM
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Re: View My Usage ?£$!
20-10-2014 7:03 PM
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We've had a couple of reports coming in about this, but I am unaware of any particular problem.
Can you please follow the advice given by Adam here and then feedback. Thanks.
Tony
Re: View My Usage ?£$!
20-10-2014 7:24 PM
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Sorry, records show your IP address is not from the Plusnet brand and as such, we cannot detect your gateway.
VERY STRANGE!!!!
Re: View My Usage ?£$!
20-10-2014 8:09 PM
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"Sorry, customer - you are not a customer"
Plusnet: must try harder 🙂
Re: View My Usage ?£$!
20-10-2014 8:59 PM
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I'm not complaining, I'm on a solid connection at the moment with......well, not sure who I'm with!,
Re: View My Usage ?£$!
20-10-2014 9:03 PM
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Re: View My Usage ?£$!
21-10-2014 9:31 AM
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Quote from: daz1107 I ran the tool and received this reply:
Sorry, records show your IP address is not from the Plusnet brand and as such, we cannot detect your gateway.
VERY STRANGE!!!!
That's OK, I've worked out why you get that message, and it's nothing to worry about. I'm still investigating the main cause for you.
Tony
Re: View My Usage ?£$!
21-10-2014 9:52 AM
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Quote from: plusnettony We've had a couple of reports coming in about this, but I am unaware of any particular problem.
Tony,
Reading your own post here - http://community.plus.net/forum/index.php/topic,133123.msg1163435.html#msg1163435 - suggests that there are particular problems.
It cannot though be helpful to CRT to have (at least) three district threads on this issue across the "Fibre" and "ADSL" connection technology forums, to say nothing of what might be in "Feedback" on this subject.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: View My Usage ?£$!
21-10-2014 11:04 AM
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It's not easy . I'm trying to work through and add the right information on each thread. However, the post that you link to seems to be a very different problem and I think is unrelated.
Tony
Re: View My Usage ?£$!
21-10-2014 12:39 PM
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I'm not worried about it; as I said, i'm on an unlimited product anyway, so have only used it out of interest.
I was just trying to point out that there are still problems with the service as I was reading zero.
I'll check it again when I get home tonight.
Cheers
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