cancel
Showing results for 
Search instead for 
Did you mean: 

View My Usage broken again?

brookheather
Grafter
Posts: 60
Thanks: 8
Registered: 02-02-2016

View My Usage broken again?

Is the View My Usage page broken again as it is showing 0KB since Wednesday 14th June for me?

3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: View My Usage broken again?

Can you try a disconnect/reconnect of the router and see if the usage starts appearing after a few hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
brookheather
Grafter
Posts: 60
Thanks: 8
Registered: 02-02-2016

Re: View My Usage broken again?

@Chris I rebooted my router yesterday but usage is still not showing anything.  I also noticed that my Current Line Speed seems to be stuck at 69.2 Mb - the router sync speed is nearly 74 Mb currently.

Plusnet Help Team
Plusnet Help Team
Posts: 4,063
Thanks: 772
Fixes: 168
Registered: 25-03-2015

Re: View My Usage broken again?

Sorry to hear that @brookheather, however I'm afraid there's not really much further we can do regarding the usage not showing Sad

 

In regards to the profile speed, I've bumped this up for you, if you were experiencing slower speeds due to this, a disconnect/reconnect should fix that now.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team