So, I have been a plusnet customer, and a very happy one for 3+ years. We moved property recently, and as part of that I spoke to the plusnet team, and arranged for my broadband to be moved. Initially I was going to go with a different provider, but since I had had nothing but good experiences I was persuaded to stay. Service at old property to end on the 15th, and new service to commence on the 19th.
So far, so good. Except I then got a message telling me that it would be the 27th before the service was connected. Apparently, according to the customer service agent, due to the snow. Impressive, 1 day of snow (and not in my area), 8 days of delay!
On the 27th, the engineer called to tell me to turn on the router as he was connecting the line. All good. Come the evening, no internet. Orange light and orange broadband light. Call to customer services yields no joy, and I am told it will be escalated to the level 2 team.
24 hours later, still no internet. This time, further call to customer services (and a 40 minute wait on hold. By the end, following the recorded message instructions, I had the most ready username and password ever), and another nice gentleman, who, after some efforts, including contacting BT and calling me back later to check if it had worked. No joy, so apparently we need an engineer visit. On tuesday the 2nd. So 2 weeks after I was expecting the internet, I am still waiting, and it appears that I will still be waiting until at least tuesday.
Deeply, deeply unhappy with the service I've gotten. Plusnet have failed to deliver the service they offered, and I am seriously considering just cancelling as they have failed to supply a service and going with a different provider.
Any help would be gratefully received, or am I just going to have to wait this out.
