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Very slow upload speed

FIXED
Antylum
Newbie
Posts: 2
Registered: 2 weeks ago

Very slow upload speed

Hi there,

I have just joined plusnet.
The download speed is rapid fast 37mb but upload speed does not exceed 1.3mb.
Result for wired and wireless are never more than 1.3mb regardless if using plusnet router or my own personal one.

Can anyone help?
3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 1,589
Thanks: 302
Fixes: 58
Registered: ‎11-01-2018

Re: Very slow upload speed

Fix

 

Hi @Antylum

 

Our internal testing is showing that something is definitely amiss here.

 

Could you please connect your router to the test socket as shown here and if that doesn't help, raise a fault here so that we can escalate this to our suppliers on your behalf.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
Antylum
Newbie
Posts: 2
Registered: 2 weeks ago

Re: Very slow upload speed

Hi there,

Raised this fault to plusnet and got an engineer booked out to deal with the problem.
He had to make some changes at the cabinets and resolved the upload speed.

I must say the customer service here has actually been proven very good, the fault which we had for 2 months was dealt with very efficiently in under a week compared to another ISP we previously had.

Download speed is good 37mb and upload speed is now back to normal around 9-10mb.
Plusnet Help Team
Plusnet Help Team
Posts: 934
Thanks: 112
Fixes: 43
Registered: ‎26-03-2018

Re: Very slow upload speed

Hi @Antylum,

I'm really glad to hear that the fault has been resolved and that you're happy with the service provided. If there's anything else that we may be able to assist with then please don't hesitate to let us know and we'll be more than happy to help.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team