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Very slow upload speed
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- Very slow upload speed
08-10-2019 7:28 PM
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Hi there,
I have just joined plusnet.
The download speed is rapid fast 37mb but upload speed does not exceed 1.3mb.
Result for wired and wireless are never more than 1.3mb regardless if using plusnet router or my own personal one.
Can anyone help?
I have just joined plusnet.
The download speed is rapid fast 37mb but upload speed does not exceed 1.3mb.
Result for wired and wireless are never more than 1.3mb regardless if using plusnet router or my own personal one.
Can anyone help?
Fixed! Go to the fix.
Message 1 of 4
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3 REPLIES 3
09-10-2019 10:04 AM
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Message 2 of 4
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Re: Very slow upload speed
14-10-2019 11:44 AM
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Hi there,
Raised this fault to plusnet and got an engineer booked out to deal with the problem.
He had to make some changes at the cabinets and resolved the upload speed.
I must say the customer service here has actually been proven very good, the fault which we had for 2 months was dealt with very efficiently in under a week compared to another ISP we previously had.
Download speed is good 37mb and upload speed is now back to normal around 9-10mb.
Raised this fault to plusnet and got an engineer booked out to deal with the problem.
He had to make some changes at the cabinets and resolved the upload speed.
I must say the customer service here has actually been proven very good, the fault which we had for 2 months was dealt with very efficiently in under a week compared to another ISP we previously had.
Download speed is good 37mb and upload speed is now back to normal around 9-10mb.
Message 3 of 4
(438 Views)
Re: Very slow upload speed
14-10-2019 4:42 PM
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Hi @Antylum,
I'm really glad to hear that the fault has been resolved and that you're happy with the service provided. If there's anything else that we may be able to assist with then please don't hesitate to let us know and we'll be more than happy to help.
Message 4 of 4
(425 Views)
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- Plusnet Community
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- Very slow upload speed