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Very slow upload speed. Openreach say it's not their fault

davidpearson38
Newbie
Posts: 2
Registered: ‎30-03-2020

Very slow upload speed. Openreach say it's not their fault

Been experiencing slower upload (and to a lesser extent download) speeds for the last month or so. Getting 3-4mbps down and 0.1-0.5mbps up. If i reset the router it goes to about 12mbps down, but upload is still the same

 

I work from home (obv!) and i really need upload to be decent otherwise remote desktop and vid calls are tricky.

 

Rang PlusNet over the weekend and did the usual tests using the test socket and filter. No difference. So they arranged an engineer visit.

Openreach have been out today and have "reset something in the green box down the road". I'm now getting 18-20mbps down, but the upload is still no better. They are saying it's an issue with the plusnet router and that i should get a replacement sent out

 

Any help appreciated. Tried ringing customer services but got cut off with a "we cannot take your call" message. Great. I NEED TO BE ABLE TO WORK!!!!

1 REPLY 1
davidpearson38
Newbie
Posts: 2
Registered: ‎30-03-2020

Re: Very slow upload speed. Openreach say it's not their fault

Can someone PLEASE help with this?!? i'm getting 0.1mbps upload and desperately trying to work from home to support my family