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Very slow unlimited fibre

astonman
Hooked
Posts: 6
Registered: 16-05-2016

Very slow unlimited fibre

Since start of Christmas holidays My Unlimited Fibre speed has fallen from an average of 32/36 Mbs

to about 21/23 Mbs Raised a ticket to see if any problems, Everything unchanged this end have tested

several times using various speed checks PlusNet/BT wholesale/Ookla etc all giving similar results

the higher speeds coming from hard wired laptop.

All checks indicate increased upload speeds from around 2/3 Mbs up 5/8Mbs but download speeds barely better

than pre fibre conection, Gaming/iptv streaming now impossible no good for Christmas, anybody else have any

speed reduction from santa I'm guessing this is traffic priority.

8 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Very slow unlimited fibre

Sorry to hear that.

I'll update the open fault on your account shortly with the next steps.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
astonman
Hooked
Posts: 6
Registered: 16-05-2016

Re: Very slow unlimited fibre

So just to update after a lot of to & fro ing partly due to plusnet crossed wires and partly because

of my odd shift pattern 2 visits from BT engineers who both confirmed my old technicolor router & bt modem

were out of date & the source of the problem.

Contacted PlusNet who agreed to send me a Hub One router (FOC) plugged in switched on and.....

Original speeds looked promising 40/9 hard wired & only slightly less wireless so happy bunny until....

2 weeks later speeds now dropped barely better than ADSL measured hard wired & wireless all over house at different

times at best I'm 32/5 at worst 21/7 simply not good enough after all this time with plusnet I'm now paying for fibre

but only getting ADSL.

Plusnet Help Team
Plusnet Help Team
Posts: 6,377
Thanks: 1,738
Fixes: 325
Registered: 21-04-2017

Re: Very slow unlimited fibre

Sorry to hear you're still having speed issues.

Our tests aren't finding the cause of that and your router is in sync at 40/10.

 

Can you run a BT speedtest at http://www.speedtest.btwholesale.com using a wired connection, completing the further diagnostics at the end? This will store the result on the supplier system and will help us in reporting a fault to our suppliers.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
astonman
Hooked
Posts: 6
Registered: 16-05-2016

Re: Very slow unlimited fibre

ok so nearly 4 months after original speed drop problems my new Hub One router

seems to have settled down at least in terms of speed im getting 36/8 pretty

consistantly which is great........but hub one seems to reset 2 or 3 times a day

this is only momentarily before it fires up again all by itself ? and the range is not quite

as good as the old Techniclour/BT Openreach combo again only a small drop to upstairs (tiled)

bathroom no signal and does not extend into back garden like before....

router is in same place as before have tried moving as far as possible with no noticable

difference, looks like im gona have to invest in some kind of range extender.

Plusnet Help Team
Plusnet Help Team
Posts: 13,017
Thanks: 145
Fixes: 48
Registered: 27-04-2007

Re: Very slow unlimited fibre

Hi @astonman, can you describe what you mean by the router resetting?

 

Before you splash out on any new hardware I'd try seeing if there's a better channel for the router to connect to, that can be done by using an app like "inSSIDer" or "WiFi Analyzer" the guide here should help too https://goo.gl/BBd2Tu

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
astonman
Hooked
Posts: 6
Registered: 16-05-2016

Re: Very slow unlimited fibre

Hi Adam thx 4 your response.
Blue light on front of Hub One flashes orange momentarily before going steady orange & finally blue I'm guessing this happens 2 or 3 times a day as I'm not always around to observe, the lack of range is more of a concern have tried switching channels with no real change.

astonman
Hooked
Posts: 6
Registered: 16-05-2016

Re: Very slow unlimited fibre

Another update Shocked went into hub one settings reset router which didn't make any difference to lack of range  but "seems" to have cured the orange light issue obviously not here to check 24/7 so time will tell on that one.

Bit the bullet and bought a range extender which does what it says and can  now facebook on the throneGrin also increased range into garden,A bit disappointed that the all singing & dancing Hub 1 doesn't perform as well as the old bt modem/technicolour combo out of the box Angry but it seems I'm not the only one.

On a side note WiFi Analyzer shows the extended WiFi as more or less the same in the previous dead zones yet the actual conection speed is as good as it gets Crazy3.

 

 

astonman
Hooked
Posts: 6
Registered: 16-05-2016

Re: Very slow unlimited fibre

Another updateUndecided

Hub one router still "resetting" as before LED bar turns flashing orange then steady orange + "b" light before staus light turns blue and everything goes back to normal whole process takes less than a minute.

Shame to have this fly in the ointment.