Get our superfast unlimited fibre broadband
Great-value deals on unlimited broadband
Our low-cost broadband on its own
Flexible and affordable sim only deals with no contract
Our network reaches over 99% of the UK, so we've got you covered
Low on minutes, data or texts? Just add one of our bolt-ons
Quick and easy access to your account, services, bills and tools
View and manage your mobile account, tariff and usage
3 weeks ago
Since start of Christmas holidays My Unlimited Fibre speed has fallen from an average of 32/36 Mbs
to about 21/23 Mbs Raised a ticket to see if any problems, Everything unchanged this end have tested
several times using various speed checks PlusNet/BT wholesale/Ookla etc all giving similar results
the higher speeds coming from hard wired laptop.
All checks indicate increased upload speeds from around 2/3 Mbs up 5/8Mbs but download speeds barely better
than pre fibre conection, Gaming/iptv streaming now impossible no good for Christmas, anybody else have any
speed reduction from santa I'm guessing this is traffic priority.
2 weeks ago
Sorry to hear that.
I'll update the open fault on your account shortly with the next steps.