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Very slow unlimited fibre

Posts: 1
Registered: 16-05-2016

Very slow unlimited fibre

Since start of Christmas holidays My Unlimited Fibre speed has fallen from an average of 32/36 Mbs

to about 21/23 Mbs Raised a ticket to see if any problems, Everything unchanged this end have tested

several times using various speed checks PlusNet/BT wholesale/Ookla etc all giving similar results

the higher speeds coming from hard wired laptop.

All checks indicate increased upload speeds from around 2/3 Mbs up 5/8Mbs but download speeds barely better

than pre fibre conection, Gaming/iptv streaming now impossible no good for Christmas, anybody else have any

speed reduction from santa I'm guessing this is traffic priority.

Plusnet Help Team
Plusnet Help Team
Posts: 4,597
Thanks: 279
Fixes: 114
Registered: 01-01-2012

Re: Very slow unlimited fibre

Sorry to hear that.

I'll update the open fault on your account shortly with the next steps.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team