Very slow unlimited fibre
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- Re: Very slow unlimited fibre
Very slow unlimited fibre
31-12-2017 10:18 PM
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Since start of Christmas holidays My Unlimited Fibre speed has fallen from an average of 32/36 Mbs
to about 21/23 Mbs Raised a ticket to see if any problems, Everything unchanged this end have tested
several times using various speed checks PlusNet/BT wholesale/Ookla etc all giving similar results
the higher speeds coming from hard wired laptop.
All checks indicate increased upload speeds from around 2/3 Mbs up 5/8Mbs but download speeds barely better
than pre fibre conection, Gaming/iptv streaming now impossible no good for Christmas, anybody else have any
speed reduction from santa I'm guessing this is traffic priority.
Re: Very slow unlimited fibre
02-01-2018 12:20 PM
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Re: Very slow unlimited fibre
09-03-2018 2:37 PM
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So just to update after a lot of to & fro ing partly due to plusnet crossed wires and partly because
of my odd shift pattern 2 visits from BT engineers who both confirmed my old technicolor router & bt modem
were out of date & the source of the problem.
Contacted PlusNet who agreed to send me a Hub One router (FOC) plugged in switched on and.....
Original speeds looked promising 40/9 hard wired & only slightly less wireless so happy bunny until....
2 weeks later speeds now dropped barely better than ADSL measured hard wired & wireless all over house at different
times at best I'm 32/5 at worst 21/7 simply not good enough after all this time with plusnet I'm now paying for fibre
but only getting ADSL.
Re: Very slow unlimited fibre
10-03-2018 1:26 PM
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Sorry to hear you're still having speed issues.
Our tests aren't finding the cause of that and your router is in sync at 40/10.
Can you run a BT speedtest at http://www.speedtest.btwholesale.com using a wired connection, completing the further diagnostics at the end? This will store the result on the supplier system and will help us in reporting a fault to our suppliers.
Re: Very slow unlimited fibre
16-04-2018 6:57 PM
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ok so nearly 4 months after original speed drop problems my new Hub One router
seems to have settled down at least in terms of speed im getting 36/8 pretty
consistantly which is great........but hub one seems to reset 2 or 3 times a day
this is only momentarily before it fires up again all by itself ? and the range is not quite
as good as the old Techniclour/BT Openreach combo again only a small drop to upstairs (tiled)
bathroom no signal and does not extend into back garden like before....
router is in same place as before have tried moving as far as possible with no noticable
difference, looks like im gona have to invest in some kind of range extender.
Re: Very slow unlimited fibre
18-04-2018 1:07 PM
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Hi @astonman, can you describe what you mean by the router resetting?
Before you splash out on any new hardware I'd try seeing if there's a better channel for the router to connect to, that can be done by using an app like "inSSIDer" or "WiFi Analyzer" the guide here should help too https://goo.gl/BBd2Tu
Re: Very slow unlimited fibre
23-04-2018 1:28 AM
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Blue light on front of Hub One flashes orange momentarily before going steady orange & finally blue I'm guessing this happens 2 or 3 times a day as I'm not always around to observe, the lack of range is more of a concern have tried switching channels with no real change.
Re: Very slow unlimited fibre
23-04-2018 6:42 PM
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Another update went into hub one settings reset router which didn't make any difference to lack of range but "seems" to have cured the orange light issue obviously not here to check 24/7 so time will tell on that one.
Bit the bullet and bought a range extender which does what it says and can now facebook on the throne also increased range into garden,A bit disappointed that the all singing & dancing Hub 1 doesn't perform as well as the old bt modem/technicolour combo out of the box but it seems I'm not the only one.
On a side note WiFi Analyzer shows the extended WiFi as more or less the same in the previous dead zones yet the actual conection speed is as good as it gets .
Re: Very slow unlimited fibre
25-04-2018 2:17 PM
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Another update
Hub one router still "resetting" as before LED bar turns flashing orange then steady orange + "b" light before staus light turns blue and everything goes back to normal whole process takes less than a minute.
Shame to have this fly in the ointment.
Re: Very slow unlimited fibre
08-06-2018 11:04 PM
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Another update and its not looking good for the PlusNet Hub One the speeds up & down are as expected but the continuous
"drop" in service seems to be getting worse tried to watch a movie tonight & box reset (see previous posts) several times apparently there are no problems on the line but this issue plus the lack of range has really turned me off the plusnet fibre
deal looks like im gona have to bail at the end of the contract very disappointing.
Re: Very slow unlimited fibre
09-06-2018 11:02 AM
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Hi astonman, thanks for the extra detail. The change with the lights youv'e mentioned is the connection dropping out and reconnecting. We're also seeing evidence of that on connection logs and signs of a fault on test results.
With that in mind I've reported a fault and I'll keep you updated via this post and ticket 176391215 on your account.
Adam
Re: Very slow unlimited fibre
26-07-2018 1:01 PM
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Well here we go again (groan)
Problems continue with the Hub One router over FIVE MONTHS since installation router continues to
reset (see previous posts) periodicly always more compounded during holidays simply because im here
more of the time almost imposible to watch a movie in one go.
Bitterly disappointed with Plus Net after staying faithfull for so many years.
As this router is clearly not fit for purpose I would like to get a replacement before I jump ship
Re: Very slow unlimited fibre
26-07-2018 3:08 PM
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Hi @astonman
I can see that you have spoken to one of my collegues today, and a new router has been ordered. Hopefully this helps the issue for you. Please let us know how it goes.
Re: Very slow unlimited fibre
07-08-2018 10:49 PM
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Hi Deank
Replacement router arrived very next day super speedy service from plusnet, Plugged in and switched on
and left a week or so to check speeds & they have settled down to more or less where they should be & so far
no annoying disconnects....BUT the range issues persist even a little worse than before tried shifting router
& tweaking settings to no avail like before heavily reliant on my range extender to fill the hole.
It seems the hub one is really not fit for purpose and this forums suggest im not alone in that asumption
looks like ill have to bite the bullet & invest in a "proper" router.
I still cant understand how the original technicolour/bt modem combo gave superior range compared to the
new equipment?!?!
Re: Very slow unlimited fibre
08-08-2018 2:49 PM
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Hi @astonman,
I’m glad to hear the new router has rectified the problem with the connection remaining significantly stable. As you’ve mentioned the range issues the guide below will show you how to log into the router and change the wireless channel as it's usually another router in the area on the same or similar channel that will be causing issues for both wireless frequencies. Before picking a channel I'd suggest downloading a free app called wifi analyzer which will scan your area for all the routers and show what channels they are on between 1-13. Although the above app isn't essential it helps you pick where your router would be best in terms of channels and saves a lot of time doing it via trial and error.
1) To connect to your Hub One, you will need to open a browser and go to 192.168.1.254 If you have any issues doing this via Wireless, we recommend trying to do it via Ethernet cable instead.
2) You should come to a page with information about your connection, click 'Advanced Settings' at the top and it will ask you to sign in with a Password. This is located on the back of your router under 'Admin Password'
3) Select the option for 'Wireless' followed by '5 GHz Wireless'. What we want to do to begin with is turn 'Sync with 2.4 GHz Wireless' to 'Off' and update the SSID to be different. The easiest way would be to add '-5G' to the end so it is identified as its own connection. Once this is changed, we will need to keep an eye on it for a day or 2 to see if the issue continues. If it does, the next step would be to change the wireless channel. Keeping in mind the original 2.4Ghz unchanged name network connection would be the best to connect your devices to for a stronger signal.
4) Following the above guide to get to your 'Advanced Settings' page, you will need to change the settings within the 2.4 GHz Wireless tab and the 5 GHz Wireless tab.
5) Under the correct heading, you will need to find 'Channel Selection' on the list and change this from 'Automatic' to any one of the other channels, This can also need doing under '5 GHz Wireless' to cover both signals. Give it 3-4 hours of testing to see if the issue still persists and try to change the channel again if you see little or no improvement.
Let us know how it goes. - Wasim
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