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Very slow speeds!!

molszewski
Hooked
Posts: 8
Thanks: 1
Registered: 07-11-2016

Very slow speeds!!

Not able to watch iplayer and pages timing out tonight. I have checked the speeds with BT Wholesale speed test and getting:

Download 0.40 Mbps

Upload 0.66 Mbps

Ping Latency 201ms

Can someone please check what the problem is?

2 REPLIES
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Very slow speeds!!

Hi , firstly are the tests wired or WiFi ?  wifi is unreliable for speedtests

Second , what should you be getting ?   when you put your phone number in here ? https://www.dslchecker.bt.com/

and lastly this test shows what you are getting , http://speedtest.btwholesale.com/

This information will help staff find your problem Thumbs Up

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Plusnet Help Team
Plusnet Help Team
Posts: 13,415
Thanks: 244
Fixes: 68
Registered: 27-04-2007

Re: Very slow speeds!!

Hi there, 

 

Line tests don't show any issues at all so it does sound like you might be having an issue with WiFi. 

 

I'd try following the checks here next https://community.plus.net/t5/Plusnet-Blogs/How-to-boost-your-wi-fi/ba-p/1450193

 

Please do keep us posted. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team