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Very slow speeds

molszewski
Hooked
Posts: 8
Thanks: 2
Registered: ‎07-11-2016

Very slow speeds

I'm experiencing very slow download speeds and quite frequently loose connection. I have checked it with many different speed checkers and all of them are showing same results. Even the BT one run with network cable rather than wifi shows same results

Download  1.92Mbps

Upload  9.68Mbps

 

Even Plusnet shows me that the line speed is very slow.

Telephone number:
************
Phone exchange:
HAMPSTEAD
Estimated line speed:
55Mb (This may vary between 80Mb and 80Mb) - Checked on 2016-09-30 22:58:02
Current line speed:
2 Mb

I have disconnected and reconnected all the modems but no improvement. Can someone from support can have a look at this please.

3 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Very slow speeds

Sure.

It looks like there was an issue with the profile on our side. Are you ok to log into your router and click disconnect/reconnect and test the speeds again for us?

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
molszewski
Hooked
Posts: 8
Thanks: 2
Registered: ‎07-11-2016

Re: Very slow speeds

Thank you, it worked, now 53.43 Mb/s!

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Very slow speeds

Wonderful, thanks for confirming.

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet