Very slow speeds on Fibre Broadband for months

[#1]

Hello, for a few months now our broadband speeds have been unbelievably slow, to the point where basic webpages wont even load. Been doing speed checks for about a month now and the average speed seems to be about 1 Mb/s. 

Connected to the test socket and retried still the same issue. Also tried replacing the micro filters etc. Speed issues are also happening when using Ethernet to connect. When we first got Fibre we were regularly getting 70 Mb/s download speed so I'm not sure what the issue is. Tries ringing up a few times but the wait times have been exceptionally long and unfortunately I've never had the time to wait with work/kids. 

Regards Jackie. 

[#2]

Testing your line isn't showing any obvious issues:

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0003
Description	No problem found, OAM test is not currently supported on this line.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	80.0 Mbps
Upstream Speed	20.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	251.2
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Profile Name	0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2017-02-09T14:00:00

Can you run a BT Speedtest for me, ensuring you do the further diagnostics test after the first one completes. This stores the results on the supplier system and allows us to use this to report the fault.

[#3]

Hi chris can you test our line please for some reason our speeds are slow but not for a month just today. thanks

[#4]

@mike360

Testing your line isn't showing any issues.

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0001
Description	GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	40.0 Mbps
Upstream Speed	2.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	716.3
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Profile Name	0.128M-40M Downstream, Retransmission Low - 0.128M-2M Upstream, Error Protection Off
Time Stamp	2017-02-09T20:00:00

Can you run a BT Speedtest for me, ensuring you do the further diagnostics test after the first one completes. This stores the results on the supplier system and allows us to use this to report the fault.

[#5]

OK my speeds did return earlier on and i did a quiet line and my line is ok, iv done what you have asked. What does this mean "GEA service test completed and no fault found but unable to check for customer equipment connected to modem" thanks

[#6]

It just means that the test has successfully run and it's not identified a fault with the service.

[#7]

please can you test my line

[#8]

We can test the line but it helps to know what issues you're having so we know what to test for?