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Very slow speeds and drop out

Newbie
Posts: 1
Registered: ‎03-06-2020

Very slow speeds and drop out

I changed from sky due to slow speeds and drop out of broadband and WiFi. Found it has got worse, especially over last 3 months. Can plusnet fix it?
1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 762
Thanks: 83
Fixes: 30
Registered: ‎06-08-2018

Re: Very slow speeds and drop out

Thanks for getting in touch, @ Trevski72.

Please can you ensure the following troubleshooting has been followed:

Wi-Fi

Connect to the test socket

 

You can find some tips on how to boost your Wi-Fi here.


Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, if you feel there is a Speed Fault please raise this online at faults.plus.net.


Thanks - Tahir

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team