Very slow speeds and drop out

[#1]

I changed from sky due to slow speeds and drop out of broadband and WiFi. Found it has got worse, especially over last 3 months. Can plusnet fix it?

[#2]

Thanks for getting in touch, @ Trevski72.

Please can you ensure the following troubleshooting has been followed:

Wi-Fi

Connect to the test socket

You can find some tips on how to boost your Wi-Fi here.

Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, if you feel there is a Speed Fault please raise this online at faults.plus.net.

Thanks - Tahir