Newbie on the forum here. I'm hoping someone can help.
We've had a fibre connection with Plusnet for about 2 years. Other than a handful of times where we've lost connection for a few days, when it works, it's fast - connection speeds around 50 Mbps, which is higher than expected.
Last week, we suddenly completely lost connectivity. My partner contacted support and told they couldn't speak to him because I'm named on the account, but got him to check the master socket - it was double filtered. And a restart restored the connection, but the internet was very slow. Download speeds (wired connection to Netgear modem/router) of 0.5 Mbps, but upload 7 Mbps. Have had a f8lure trace running since the last fault (!), which shows slow pings and a lot of packet loss http://f8luresig.mouselike.org/sig.png?/56952.png.
Have tried the troubleshooting steps. Contacted Plusnet again on Saturday an they say there's no problem, but that's not really any help because the connection is currently pointless. A VPN connection to the office is unworkable and Netflix won't even load. O2 4G is weak in our area, but even that is faster, so I've forked out for a 4G hotspot to tide us over. I'm pretty hacked off as this is the third or fourth time we've effectively lost connection in the last couple of years.