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Very slow fibre

Posts: 1
Registered: ‎25-05-2015

Very slow fibre

I have Unlimited Fibre Extra very fast to start with but today has dropped to below 7mbits download speed I'm meant to get 60+mbits I could have normal broadband and get 7mbits.
This is using the speed tester on plusnets website and a few others all come up the same.
Has anyone else noticed their fibre being very slow?
Plusnet Help Team
Plusnet Help Team
Posts: 5,969
Thanks: 579
Fixes: 219
Registered: ‎01-01-2012

Re: Very slow fibre

It looks like you have a fault on your line as your current sync speed is only 8.8mbps compared to your estimate of 74mbps.
I'd recommend raising this to our Faults team using the link below
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team