Very slow fibre upload speeds
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- Re: Very slow fibre upload speeds
Very slow fibre upload speeds
08-04-2015 1:24 PM
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Upload speed has been at 2Mb/s for a couple of weeks now. No changes have been made to my set-up.
In January I had slow download speed for two months until it was finally fixed by the Openreach engineer after three visits. I thought all was finally well and now my upload speed has dropped.
Can PN/ BT please investigate this ASAP as it is seriously affecting my internet experience especially streaming.
Re: Very slow fibre upload speeds
08-04-2015 1:46 PM
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You've mentioned your getting 2Mb/s which works out at around 16mbps.
At the risk of being pedantic are you sure you aren't getting your Mb's and Mbps mixed up?
Re: Very slow fibre upload speeds
08-04-2015 3:12 PM
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Still valid to ask whether there could be confusion between 2MB/s and 2Mb/s just to rule out a possible error.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Very slow fibre upload speeds
08-04-2015 3:54 PM
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Re: Very slow fibre upload speeds
09-04-2015 10:25 AM
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Quote from: Matthew You've mentioned your getting 2Mb/s which works out at around 16mbps.
At the risk of being pedantic are you sure you aren't getting your Mb's and Mbps mixed up?
If you look again at my post you will see that the letter 'b' is lower case not upper case.
Surely 2MB/s is 16Mb/s
I am getting 2Mb/s upload speed down from 17Mb/s.
Re: Very slow fibre upload speeds
09-04-2015 10:36 AM
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Quote from: Matthew I can see you've raised a fault this morning but our testing isn't showing anything physically wrong
That's strange, Matthew...
Quote from my fault ticket:
Quote
Our tests have found a fault with your broadband service.
You've given us all the information we need about your problem, we'll raise this to our supplier for investigation.
Re: Very slow fibre upload speeds
09-04-2015 11:43 AM
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Quote from: vindaloojim
Quote from: Matthew I can see you've raised a fault this morning but our testing isn't showing anything physically wrong
That's strange, Matthew...
Quote from my fault ticket:
Quote
Our tests have found a fault with your broadband service.
You've given us all the information we need about your problem, we'll raise this to our supplier for investigation.
Short and funny thread!
Whatever could happen next!
Re: Very slow fibre upload speeds
09-04-2015 12:05 PM
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Your current profile is "0.128M-80M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off" and your upload is syncing at 20mbps.
In addition the BTW speedtest you carried out gave you these results
DownStream 71010
UpStream 15600
What speedtest are you getting your results from?
Re: Very slow fibre upload speeds
09-04-2015 12:15 PM
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BTW test:
Download: 38.01
Upload speed: 0.40
Ping latency: 19.63ms
The OpenReach engineer said my line was capable of 80/20.
I can't yet seem to log a fault on the fault logger.
Ironically, I got plusnet because of the 38/19 profile...
Re: Very slow fibre upload speeds
09-04-2015 12:20 PM
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Our suppliers haven't closed your order off yet so I can't test it at the moment but I'll try again later.
Was the engineer a Openreach engineer or a Kelly Communications engineer?
Re: Very slow fibre upload speeds
09-04-2015 12:24 PM
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Quote from: Matthew @rosslagerwall
Our suppliers haven't closed your order off yet so I can't test it at the moment but I'll try again later.
Was the engineer a Openreach engineer or a Kelly Communications engineer?
Openreach, I think. All he did was put a new Openreach faceplate on, plug in the Openreach modem, connect it to the router and it was all working, except for the upload speed. I am connected using ethernet.
Re: Very slow fibre upload speeds
09-04-2015 12:44 PM
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Quote from: Matthew What speedtest are you getting your results from?
BTW
Speedtest.net
thinkbroadband.com
The upload speed fluctuates between 2Mb & 16Mb.
What was the incorrect profile that you mentioned synced at?
Re: Very slow fibre upload speeds
09-04-2015 1:24 PM
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Quote from: rosslagerwall
BTW test:
Download: 38.01
Upload speed: 0.40
Ping latency: 19.63ms
I get 66/20 currently by BTW test never gets more than 3mbps on my upload, but others like speedtest.net and ThinkBroadband get the full 18.7mbps
Re: Very slow fibre upload speeds
09-04-2015 1:31 PM
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Quote from: mlmclaren
Quote from: rosslagerwall
BTW test:
Download: 38.01
Upload speed: 0.40
Ping latency: 19.63ms
I get 66/20 currently by BTW test never gets more than 3mbps on my upload, but others like speedtest.net and ThinkBroadband get the full 18.7mbps
I have tried several different speedtests and locations and never got more than 2mbps.
Re: Very slow fibre upload speeds
09-04-2015 1:33 PM
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