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Very slow fibre upload speeds

vindaloojim
Grafter
Posts: 67
Registered: ‎04-02-2015

Very slow fibre upload speeds

My upload speed has dropped from a steady 17Mb/s down to 2Mb/s on a 80/20 sync rate.
Upload speed has been at 2Mb/s for a couple of weeks now. No changes have been made to my set-up.
In January I had slow download speed for two months until it was finally fixed by the Openreach engineer after three visits. I thought all was finally well and now my upload speed has dropped.
Can PN/ BT please investigate this ASAP as it is seriously affecting my internet experience especially streaming.
40 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,138
Thanks: 595
Fixes: 231
Registered: ‎01-01-2012

Re: Very slow fibre upload speeds

I can see you've raised a fault this morning but our testing isn't showing anything physically wrong.
You've mentioned your getting 2Mb/s which works out at around 16mbps.
At the risk of being pedantic are you sure you aren't getting your Mb's and Mbps mixed up?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Community Veteran
Posts: 6,320
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: Very slow fibre upload speeds

2MB/s works out as 16Mb/s (exactly synonymous with 16Mbps), we don't use mbps as a lower case 'M' implies 'mili' rather than 'Mega' so that would be slower than walking there with each bit in your pocket.
Still valid to ask whether there could be confusion between 2MB/s and 2Mb/s just to rule out a possible error.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
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mlmclaren
Grafter
Posts: 855
Registered: ‎04-12-2014

Re: Very slow fibre upload speeds

Grin Grin Grin Grin Grin Grin Grin
vindaloojim
Grafter
Posts: 67
Registered: ‎04-02-2015

Re: Very slow fibre upload speeds

Quote from: Matthew
You've mentioned your getting 2Mb/s which works out at around 16mbps.
At the risk of being pedantic are you sure you aren't getting your Mb's and Mbps mixed up?

If you look again at my post you will see that the letter 'b' is lower case not upper case.
Surely 2MB/s is 16Mb/s
I am getting 2Mb/s upload speed down from 17Mb/s.
vindaloojim
Grafter
Posts: 67
Registered: ‎04-02-2015

Re: Very slow fibre upload speeds

Quote from: Matthew
I can see you've raised a fault this morning but our testing isn't showing anything physically wrong

That's strange, Matthew...
Quote from my fault ticket:
Quote

Our tests have found a fault with your broadband service.
You've given us all the information we need about your problem, we'll raise this to our supplier for investigation.
mlmclaren
Grafter
Posts: 855
Registered: ‎04-12-2014

Re: Very slow fibre upload speeds

Quote from: vindaloojim
Quote from: Matthew
I can see you've raised a fault this morning but our testing isn't showing anything physically wrong

That's strange, Matthew...
Quote from my fault ticket:
Quote

Our tests have found a fault with your broadband service.
You've given us all the information we need about your problem, we'll raise this to our supplier for investigation.


Grin Grin Grin Grin Grin Grin Grin Grin Grin
Short and funny thread!
Whatever could happen next!
Plusnet Help Team
Plusnet Help Team
Posts: 6,138
Thanks: 595
Fixes: 231
Registered: ‎01-01-2012

Re: Very slow fibre upload speeds

The tests picked up on a incorrect profile on the download which has now increased however aside from that the line looks perfect.
Your current profile is "0.128M-80M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off" and your upload is syncing at 20mbps.
In addition the BTW speedtest you carried out gave you these results
DownStream 71010
UpStream 15600
What speedtest are you getting your results from?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
rosslagerwall
Newbie
Posts: 8
Registered: ‎09-04-2015

Re: Very slow fibre upload speeds

I got my fibre installed today, and something seems very wrong with the upload speeds. I understand that speeds may be a bit variable in the first few days but this is hardly usable:
BTW test:
Download: 38.01  Smiley
Upload speed: 0.40  Sad
Ping latency: 19.63ms
The OpenReach engineer said my line was capable of 80/20.
I can't yet seem to log a fault on the fault logger.
Ironically, I got plusnet because of the 38/19 profile...
Plusnet Help Team
Plusnet Help Team
Posts: 6,138
Thanks: 595
Fixes: 231
Registered: ‎01-01-2012

Re: Very slow fibre upload speeds

@rosslagerwall
Our suppliers haven't closed your order off yet so I can't test it at the moment but I'll try again later.
Was the engineer a Openreach engineer or a Kelly Communications engineer?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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rosslagerwall
Newbie
Posts: 8
Registered: ‎09-04-2015

Re: Very slow fibre upload speeds

Quote from: Matthew
@rosslagerwall
Our suppliers haven't closed your order off yet so I can't test it at the moment but I'll try again later.
Was the engineer a Openreach engineer or a Kelly Communications engineer?

Openreach, I think. All he did was put a new Openreach faceplate on, plug in the Openreach modem, connect it to the router and it was all working, except for the upload speed. I am connected using ethernet.
vindaloojim
Grafter
Posts: 67
Registered: ‎04-02-2015

Re: Very slow fibre upload speeds

Quote from: Matthew
What speedtest are you getting your results from?

BTW
Speedtest.net
thinkbroadband.com
The upload speed fluctuates between 2Mb & 16Mb.
What was the incorrect profile that you mentioned synced at?
mlmclaren
Grafter
Posts: 855
Registered: ‎04-12-2014

Re: Very slow fibre upload speeds

Quote from: rosslagerwall

BTW test:
Download: 38.01  Smiley
Upload speed: 0.40  Sad
Ping latency: 19.63ms

I get 66/20 currently by BTW test never gets more than 3mbps on my upload, but others like speedtest.net and ThinkBroadband get the full 18.7mbps
rosslagerwall
Newbie
Posts: 8
Registered: ‎09-04-2015

Re: Very slow fibre upload speeds

Quote from: mlmclaren
Quote from: rosslagerwall

BTW test:
Download: 38.01  Smiley
Upload speed: 0.40  Sad
Ping latency: 19.63ms

I get 66/20 currently by BTW test never gets more than 3mbps on my upload, but others like speedtest.net and ThinkBroadband get the full 18.7mbps

I have tried several different speedtests and locations and never got more than 2mbps.
mlmclaren
Grafter
Posts: 855
Registered: ‎04-12-2014

Re: Very slow fibre upload speeds

Oh OK... Well looks like you might need to wait for Openreach to close the order and then PLusnet can have a look and then if required rebook an Openreach engineer to visit and sort issue.