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Very slow fibre speed.

meyre68
Grafter
Posts: 46
Registered: 12-03-2013

Very slow fibre speed.

I woke this morning to extremely slow speed. It took over a minute to check my email.

 

http://www.speedtest.net/result/5830989924.png

I've reset my router and done the other usual checks.

BT Wholesale test results

Download speedachieved during the test was - 0.62 Mbps
 For your connection, the acceptable range of speedsis 8.97 Mbps-12.82 Mbps .
 Additional Information:
 IP Profile for your line is - 12.82 Mbps

 

1480238043305497055

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: Very slow fibre speed.

Our tests aren't showing any obvious cause but I can see you've called in and ordered a new router.

Let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
meyre68
Grafter
Posts: 46
Registered: 12-03-2013

Re: Very slow fibre speed.

And it's back again. I did notice a noisey line sunday when my bro inlaw phoned me.

 

5853217034

Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: Very slow fibre speed.

I'd recommend raising a fault here so we can get that looked into.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team