Very slow fibre connection
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Very slow fibre connection
28-09-2020 6:22 PM
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At the beginning of the year Openreach engineers could not obtain the download speed promised.
So I ended up accepting a lower speed of 20 Mbs but over the lockdown and up to date the speed has slowly fallen away further to such an extent that my Plusnet TV package fails occasionally
Below is a copy of up to date speeds from within my router admin.
Can anyone shed any light on the problem
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Re: Very slow fibre connection
28-09-2020 9:47 PM
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Is your router plugged into the master telephone socket? Try using the test socket: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
Check the downstream speed in your router after and if there’s no change to where you’d expect the speed, raise a fault at http://faults.plus.net
This will create a fault ticket and get you into the queue for Plusnet to investigate further. It’ll probably end up to another engineer.
Re: Very slow fibre connection
30-09-2020 10:44 AM
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Just done a test
Direct from the test socket within the master socket, To my old Plusnet router with only the computer plugged in.
Everything else. WIFI etc. not connected. The results are the same. So it looks like opening a fault
DSL Line Status
Connection Information
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