Very slow fibre broadband
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Very slow fibre broadband
10-02-2017 8:19 PM - edited 10-02-2017 8:20 PM
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Hi
I have been having a problem for the last 10+ days where broadband speed is very slow. I am getting about 1mb download and 0.3mb upload. This is with using a wired connection and not wireless.
I have tried the usual tests of using the master socket, new cables etc but it makes no difference.
I'm struggling to contact Plusnet via phone or chat as each time I try after waiting an hour I have to hang up as I don't have time to wait longer.
How can I get this resolved?
Re: Very slow fibre broadband
10-02-2017 9:33 PM
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You can log a fault at faults.plus.net
Re: Very slow fibre broadband
12-02-2017 7:57 AM
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Hello @ia1976 I'm sorry to hear you're having speed issues.
I've tested your line and I am not detecting a problem:
Sync Status | In Sync |
Downstream Speed | 40.0 Mbps |
Upstream Speed | 2.0 Mbps |
Can you run the a speed test at http://speedtest.btwholesale.com, completing the further diagnostics at the end and then raise a fault to us at http://faults.plus.net for us to investigate?
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Very slow fibre broadband
12-02-2017 10:26 PM
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Hi
At the worst times the speed can be download of 1mb and upload of 0.1mb but once in a while it goes back to full speed. Here are my ping results for the last few days. http://img.photobucket.com/albums/0903/Ish__/PN_zpskdkahn53.jpg
I am connected directly to the master socket and have no other extensions anyway. I have tried new cables etc.
I have ran the tests as requested and submitted the fault. I am unable to do the bypass test as I don't have a seperate fibre modem.
Re: Very slow fibre broadband
16-02-2017 9:44 AM
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So what happens now. No one has contacted me yet.
Re: Very slow fibre broadband
16-02-2017 10:04 AM
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Have Plusnet posted anything in the support tickets for you? https://www.plus.net/wizard/?p=search
Re: Very slow fibre broadband
16-02-2017 10:41 AM
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@SpendLessTime the last reply was on 12.02.2017.
Your support request has been escalated to the correct team for review.
Re: Very slow fibre broadband
17-02-2017 7:49 AM - edited 17-02-2017 8:40 AM
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All I'm getting back from support at the moment is how the line is synching at the correct speed. That may be the case but the speed is very slow most of the time. I am connected to the master socket and have changed filter and cable. I even tried an official Plusnet One hub which made no difference.
This is my graph for yesterday evening
http://www.thinkbroadband.com/ping/share/5c407593f42b0d023c12acd09ba94668-17-02-2017.html
Even though I have 12 months left on my contract I'm seriously considering biting the bullet and signing up with Virgin again who I was with for the last 10 years+ and had no problems.
Re: Very slow fibre broadband
17-02-2017 9:30 AM
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If it sync's at the correct speed then Plusnet will not raise a fault as it will be rejected.
Are these slow speed test results performed over WiFi or ethernet cable?
What does the BTW Speedtest and then running the "Further Diagnostics" show for your BTW IP Profile? http://www.speedtest.btwholesale.com/
Re: Very slow fibre broadband
17-02-2017 10:02 PM
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This is a test with a wired connection and modem in master socket
Re: Very slow fibre broadband
17-02-2017 10:03 PM - edited 17-02-2017 10:03 PM
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This is a test with a wired connection and modem in master socket. The speed is usually worse than this
Re: Very slow fibre broadband
17-02-2017 10:09 PM
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Re: Very slow fibre broadband
17-02-2017 10:13 PM
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Speed getting worse. At worst it will go down to 1mb download and 0.25 upload which makes it unusable.
Re: Very slow fibre broadband
17-02-2017 11:04 PM
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If it isn't resolved or progressed over the weekend I'll be happy to see what I can do for you on Monday once I am back in the office.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Very slow fibre broadband
19-02-2017 11:39 AM
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@Anoush I have closed the ticket now as since Friday night the speed has gone back to normal. I hope the problem desn't come back.
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