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Very slow fiber speeds and then no connection

duncum
Dabbler
Posts: 15
Registered: 25-04-2009

Very slow fiber speeds and then no connection

I been having very slow connection, then no connection (hit and miss) yesterday and today. Turned off and rebooted my router with no luck.

Could someone check my line out to see if it is a problem. User name duncums  

 

Thanks

 

Simon

 

 

9 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: Very slow fiber speeds and then no connection

Testing your line isn't showing any issues, we're also not seeing many disconnections.

 
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0001
Description GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 65.5 Mbps
Upstream Speed 20.0 Mbps
How are you connected, is it wired or wireless?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Angie1
Hooked
Posts: 7
Thanks: 1
Registered: 14-10-2016

Re: Very slow fiber speeds and then no connection

Mine has been going on for about a month, Had Plusnet since they started and never complained before but it is now awful. I cannot play Diablo at all!! TV goes on broadband too and it keeps dropping since I got the one box to try and fix it it's a joke >.<

Angie1
Hooked
Posts: 7
Thanks: 1
Registered: 14-10-2016

Re: Very slow fiber speeds and then no connection

Actually just checked, since October Sad

Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: Very slow fiber speeds and then no connection

@Angie1

 

Your line has been disconnecting a lot:

 
I've just tested your line and it's showing an issue external to your premises.
 
 
Test Outcome Fail
Test Outcome Code GTC_FTTC_SERVICE_1625
Description Impairment in copper joint detected most likely in local network. Please continue to submit a trouble report
Main Fault Location LN
Sync Status In Sync
Downstream Speed 20.3 Mbps
Upstream Speed 6.7 Mbps
 
I can see you started the fault checker, can you finish running through it for me and let me know when you've done so, https://faults.plus.net - once you've done that I'll be able to report this through to Openreach for investigation.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Angie1
Hooked
Posts: 7
Thanks: 1
Registered: 14-10-2016

Re: Very slow fiber speeds and then no connection

Thanks Chris it's done.

Angie1
Hooked
Posts: 7
Thanks: 1
Registered: 14-10-2016

Re: Very slow fiber speeds and then no connection

It dropped whilst doing it too :/ 

Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: Very slow fiber speeds and then no connection

That's great, thanks. It's been raised to Openreach and we should hear back within a couple of days, once we hear back we'll update the fault ticket.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Angie1
Hooked
Posts: 7
Thanks: 1
Registered: 14-10-2016

Re: Very slow fiber speeds and then no connection

Thanks Chris, I got home yesterday and Openreach had already been and fixed it!

duncum
Dabbler
Posts: 15
Registered: 25-04-2009

Re: Very slow fiber speeds and then no connection

Network connected both ways wired and wireless, Switch router out to the stand alone BT modem and old router all working now. Must be a setting on the router can close thread now.

 

Thanks

 

Simon