Very slow fiber speeds and then no connection

[#1]

I been having very slow connection, then no connection (hit and miss) yesterday and today. Turned off and rebooted my router with no luck.

Could someone check my line out to see if it is a problem. User name duncums  

Thanks

Simon

[#2]

Testing your line isn't showing any issues, we're also not seeing many disconnections.

 

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0001
Description	GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	65.5 Mbps
Upstream Speed	20.0 Mbps

How are you connected, is it wired or wireless?

[#3]

Mine has been going on for about a month, Had Plusnet since they started and never complained before but it is now awful. I cannot play Diablo at all!! TV goes on broadband too and it keeps dropping since I got the one box to try and fix it it's a joke >.<

[#4]

Actually just checked, since October

[#5]

@Angie1

Your line has been disconnecting a lot:

I've just tested your line and it's showing an issue external to your premises.

Test Outcome	Fail
Test Outcome Code	GTC_FTTC_SERVICE_1625
Description	Impairment in copper joint detected most likely in local network. Please continue to submit a trouble report
Main Fault Location	LN
Sync Status	In Sync
Downstream Speed	20.3 Mbps
Upstream Speed	6.7 Mbps

I can see you started the fault checker, can you finish running through it for me and let me know when you've done so, https://faults.plus.net - once you've done that I'll be able to report this through to Openreach for investigation.

[#6]

Thanks Chris it's done.

[#7]

It dropped whilst doing it too 😕 

[#8]

That's great, thanks. It's been raised to Openreach and we should hear back within a couple of days, once we hear back we'll update the fault ticket.

[#9]

Thanks Chris, I got home yesterday and Openreach had already been and fixed it!

[#10]

Network connected both ways wired and wireless, Switch router out to the stand alone BT modem and old router all working now. Must be a setting on the router can close thread now.

Thanks

Simon