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Very slow download speed

Smoggydan
Dabbler
Posts: 12
Thanks: 1
Fixes: 1
Registered: ‎10-10-2018

Very slow download speed

Hi Guys, is there an issue with the fibre broadband at the moment there seems to be a lot of people in the same boat as me. I was guaranteed a download speed of 32mbps but over the last few months its rarely got above 20mbps. Today I carried out a speed test and download speed was 9.5 mbps even my son complained that he could no longer play online as it was so laggy which he has never done so in my eyes this is getting worse. Ive turned the router off waited for around 20 seconds, turned it back on and it went to 14mbps obviously this is nowhere near what was guaranteed. Is there anything else I can do my end to get the speed back up? We used to recieve 30mbps consistently, ive not changed anything the router stays in the same place which is what's making me think there maybe a deeper issue.
Thanks very much
1 REPLY 1
Smoggydan
Dabbler
Posts: 12
Thanks: 1
Fixes: 1
Registered: ‎10-10-2018

Re: Very slow download speed

So straight after posting this the speed went back up to 31mbps but once again it's back down to 1.7 - 3.4mbps, very strange how much it can jump around