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Very slow download speed after fibre upgrade

NickNightingale
Newbie
Posts: 2
Registered: ‎17-06-2015

Very slow download speed after fibre upgrade

My fibre broadband (40/20) was installed yesterday (upgraded from plusnet ADSL). I know I am inside the 10 day training time, but my connection speed is 3.5Mb down and 16Mb up. Looking at the plusnet connection details it still says 3.5Mb, which is incidentally exactly the same as when I had ADSL. My BT profile is set for 77Mb with an acceptable range of 40Mb to 77Mb. Has my plusnet account been set up correctly?
4 REPLIES
jonwilkie
Newbie
Posts: 4
Registered: ‎10-03-2015

Re: Very slow download speed after fibre upgrade

I had this the other day, she said couldnt see a fault and gave me the link to the bt wholesale speed test, i followed it to the letter turned everything off and yadda yadda now my ping shows 15, my down is 71 and my up is 18.  onlinechat them  Smiley
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Very slow download speed after fibre upgrade

Quote from: NickNightingale
Looking at the plusnet connection details it still says 3.5Mb, which is incidentally exactly the same as when I had ADSL.

Give me 5 minutes, then log in to the router and disconnect/reconnect. You should see an improvement.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
NickNightingale
Newbie
Posts: 2
Registered: ‎17-06-2015

Re: Very slow download speed after fibre upgrade

Thank you for the replies. I have remotely controlled my partner over the telephone and she confirms that we are now getting 38Mb. Brilliant!
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Very slow download speed after fibre upgrade

Excellent, thanks for letting us know.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff