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Very slow download and upload speeds/ Intermittent connect dropping off

donmaico6
Grafter
Posts: 39
Thanks: 8
Fixes: 1
Registered: ‎19-09-2018

Very slow download and upload speeds/ Intermittent connect dropping off

Hello , I have just run two tests , one returned 0.44 mbps for download / 0 for upload and the next one 1.55 mbps download / 6.16 upload Can someone please advise me as I cannot watch any video programmes  including BT sport either via my Desktop which is connect via ethernet or TV (WiFi) I also have been  experiencing connection drop offs from time to time where the router light goes orange for a short period of time Thanks

2 REPLIES 2
Thrall
Pro
Posts: 414
Thanks: 73
Fixes: 12
Registered: ‎28-09-2020

Re: Very slow download and upload speeds/ Intermittent connect dropping off

Connect your router into the test socket https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242 and raise a fault ticket at faults.plus.net is probably the way to go. 

donmaico6
Grafter
Posts: 39
Thanks: 8
Fixes: 1
Registered: ‎19-09-2018

Re: Very slow download and upload speeds/ Intermittent connect dropping off

thank you Openreach are due to arrive today so I will take matters from there