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Very slow (currently 5Mbps) since November with regular daily dropouts

Grafter
Posts: 59
Thanks: 2
Registered: ‎11-04-2014

Very slow (currently 5Mbps) since November with regular daily dropouts

I've had very slow connection with multiple dropouts (including at the same time each day) since November and a line fault has been identified, BT engineer didn't turn up, took days for PlusNet to get back to me.  I was told someone would contact me on Friday, no one did.  Ticket not updated.  It's days between each update from Plusnet.
Online chat never seems to be available; I generally give up after 1/2 hour on hold (I'm trying to work) when I phone; I genuinely don't think it's the Plusnet support team who are at fault, there just aren't enough of them and that's a management issue.

I note that Ofcom states that I should get automatic compensation for (amongst other things) missed engineer calls.

 

Please could someone actually own my ticket - 208590173

 

Thanks