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Very slow broadband speeds

SteveBerg
Newbie
Posts: 1
Thanks: 1
Registered: ‎05-09-2018

Very slow broadband speeds

Hi All,

My fibre broadband is very slow, especially in the evenings, and is fluctuating between 2mpbs and around 10mbps. Today during the day it was as fast as 36mbps, but only after I switched the router off and on again. It is making it impossible to watch video, even normal browsing is often slow. I have restarted the router etc and tried different channels but nothing seems to make any difference.

It seems like a fault of some sort (it never happened with my previous BT connection) but Plusnet say there have been no problems in my area. Any help would be appreciated!

Best, Steve

8 REPLIES 8
StevieR1
Hooked
Posts: 6
Thanks: 1
Registered: ‎04-02-2014

Re: Very slow broadband speeds

Would like to report the same problem as the original post.
Browsing the web and online gaming is slow this evening and after multiple reboots of router/hub and speedtests (BT Wholesale, Google, Ookla Speedtest ) my usual speed of 80 Mbps is not only able to reach 38 Mbps tops.

 

Google Speed Test

38.2 Mbps download

6.65 Mbps upload

Latency: 51 ms
Server: London
 
BT Wholesale

The Tap1 test was not conclusive for your broadband connection. However if this problem persists, raise the issue with your service provider.

Plusnet Help Team
Plusnet Help Team
Posts: 1,859
Thanks: 350
Fixes: 71
Registered: ‎11-01-2018

Re: Very slow broadband speeds

 

Hi both,

 

Could you please confirm the results of a wired ethernet speed test whilst your router is connected to the test socket as shown here?

 

If the wired speed test demonstrates better results, I'd recommend focusing on the wifi troubleshooting here. If it doesn't, please post your results as a screeshot and we'll take a look.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
StevieR1
Hooked
Posts: 6
Thanks: 1
Registered: ‎04-02-2014

Re: Very slow broadband speeds

Just been onto the support and they reapplied settings to bring my speeds back to what they have always been 80/20.

Mine is only used via Ethernet.

Rebooted and reset my router with it connected to the master socket and even though the upload speed has gone back to normal from 8 to 20Mbps the download speed is still only half of my IP profile 77.

Plusnet Help Team
Plusnet Help Team
Posts: 15,798
Thanks: 4,867
Fixes: 814
Registered: ‎21-04-2017

Re: Very slow broadband speeds

Hi @StevieR1

From what I can see your speeds are correct for your package as shown Here.

If you want more than 40mbps downstream and 10mbps upstream, you'll need to upgrade to Unlimited Fibre Extra which is the 80/20 product.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
StevieR1
Hooked
Posts: 6
Thanks: 1
Registered: ‎04-02-2014

Re: Very slow broadband speeds

That's very odd as I have always been on 80/20 since I signed up to Plus Fibre 2 years+ but now I recently added Line Rental to my package my speeds have now dropped.

Plusnet Help Team
Plusnet Help Team
Posts: 15,798
Thanks: 4,867
Fixes: 814
Registered: ‎21-04-2017

Re: Very slow broadband speeds

Did the adviser make you aware of this?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
StevieR1
Hooked
Posts: 6
Thanks: 1
Registered: ‎04-02-2014

Re: Very slow broadband speeds

I did not hear any mention of internet account change or speed reduction.

Ringing them now to sort this out and if needed to cancel and go back my original service.

 

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 15,798
Thanks: 4,867
Fixes: 814
Registered: ‎21-04-2017

Re: Very slow broadband speeds

No worries. Leave this with me please and I'll listen to the call.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team