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Very slow Fibre Speeds

stan4th
Newbie
Posts: 7
Registered: 11-02-2015

Very slow Fibre Speeds

Hello Tech Support.
I am on the 'Fibre Unlimited' package, I've been doing several speed tests but I am barely getting 1.5 Mb/s.
Can someone please look into this for me as its been a couple of days.
Thanks.
6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: Very slow Fibre Speeds

Your account had been changed onto fibre but the speed profile was still set at your old ADSL value.
I've changed this for you now so if you log into your router and disconnect then reconnect you should get better speeds.
Alternatively just reboot the router and that'll do the trick as well.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
stan4th
Newbie
Posts: 7
Registered: 11-02-2015

Re: Very slow Fibre Speeds

Thanks, that sorted it.
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: Very slow Fibre Speeds

Glad to hear the speeds have improved.
Let us know if you have any further issues.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
stan4th
Newbie
Posts: 7
Registered: 11-02-2015

Re: Very slow Fibre Speeds

Hi,
sorry to say the speeds have totally collapsed now.
Getting 0.49 down and 0.42 up.
Can you look into this urgently as I need to do some work this weekend?
Thanks
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Very slow Fibre Speeds

Are you using wired/wireless? If wireless, can you try wired to see if that makes a difference.
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: Very slow Fibre Speeds

I can see you've called in and my colleagues advised you on some wireless checks.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team