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Very slow Fibre Speeds
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- Re: Very slow Fibre Speeds
Very slow Fibre Speeds
25-02-2015 9:36 PM
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Hello Tech Support.
I am on the 'Fibre Unlimited' package, I've been doing several speed tests but I am barely getting 1.5 Mb/s.
Can someone please look into this for me as its been a couple of days.
Thanks.
I am on the 'Fibre Unlimited' package, I've been doing several speed tests but I am barely getting 1.5 Mb/s.
Can someone please look into this for me as its been a couple of days.
Thanks.
Message 1 of 7
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Re: Very slow Fibre Speeds
26-02-2015 9:48 AM
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Your account had been changed onto fibre but the speed profile was still set at your old ADSL value.
I've changed this for you now so if you log into your router and disconnect then reconnect you should get better speeds.
Alternatively just reboot the router and that'll do the trick as well.
I've changed this for you now so if you log into your router and disconnect then reconnect you should get better speeds.
Alternatively just reboot the router and that'll do the trick as well.
Message 2 of 7
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Re: Very slow Fibre Speeds
27-02-2015 8:26 PM
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Thanks, that sorted it.
Message 3 of 7
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Re: Very slow Fibre Speeds
28-02-2015 9:37 AM
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Message 4 of 7
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Re: Very slow Fibre Speeds
28-02-2015 2:26 PM
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Hi,
sorry to say the speeds have totally collapsed now.
Getting 0.49 down and 0.42 up.
Can you look into this urgently as I need to do some work this weekend?
Thanks
sorry to say the speeds have totally collapsed now.
Getting 0.49 down and 0.42 up.
Can you look into this urgently as I need to do some work this weekend?
Thanks
Message 5 of 7
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Re: Very slow Fibre Speeds
28-02-2015 2:30 PM
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Are you using wired/wireless? If wireless, can you try wired to see if that makes a difference.
Message 6 of 7
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Re: Very slow Fibre Speeds
02-03-2015 9:56 AM
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Message 7 of 7
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- Re: Very slow Fibre Speeds