Very slow FTTC speeds
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Very slow FTTC speeds
Very slow FTTC speeds
11-04-2015 4:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
When I was on ADSL2+ via copper cables I was getting around 15meg (20meg top speed) download a drop of 25% and as a result I was happy to give PlusNet 5*.
Now I'm on FTTC I get around 20megs! (top speed 40megs) a drop of 50%! I give the service 1*.
Why the large drop in speed via FTTC?
PlusNet say that there is nothing wrong with the speeds I get - I don't agree!
Any thoughts?
J
Re: Very slow FTTC speeds
11-04-2015 5:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Find your estimated speed at http://www.dslchecker.bt.com/adsl/adslchecker.welcome and enter your telephone number. That (usually) knows about the distances involved.
Run the speedtest at http://speedtest.btwholesale.com/ and after the test choose ‘Further Diagnostics’ and post the speeds and the profiles that this gives.
Check your Plusnet profiel: https://portal.plus.net/my.html?action=stable_rate
Re: Very slow FTTC speeds
13-04-2015 12:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Being on a low income I find £10 per month for an extra 5meg increase in speed very expensive!
Had I have known this I would have stayed with 'copper' speed of 15megs.
I am very annoyed about this.
J
Re: Very slow FTTC speeds
13-04-2015 2:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You were estimated at 32mbps but I can see your current speeds are around 25mbps.
Unfortunately our suppliers won't investigate this as it isn't enough of a drop.
Re: Very slow FTTC speeds
13-04-2015 3:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What % does it have to be before it's 'too much of a drop'?
Re: Very slow FTTC speeds
13-04-2015 4:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Your original estimate was 32mbps and you should be getting around 22mbps at the moment so it is within the limits.
Re: Very slow FTTC speeds
13-04-2015 4:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is the 30% from the clean estimate or the impacted estimate
Re: Very slow FTTC speeds
13-04-2015 5:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Matthew Our suppliers will only investigate if your speeds drop below 30% of the original estimate.
Your original estimate was 32mbps and you should be getting around 22mbps at the moment so it is within the limits.
Its a total cop out by BT to say that 30% is satisfactory when your paying for a premium service.Depending on your distance from your exchange and whatever factors come into it regarding what speeds your quoted by your ISP you should get those speeds, if not your ISP should sort it out. How can 30% be acceptable a 70% loss of speeds you were getting is shocking and expecting customers to pay for it.
Would you be happy if your customers said right i will give you only half my monthly payment no you wouldn't so why should customers be shafted just because BT think 30% is ok by them.
Re: Very slow FTTC speeds
13-04-2015 5:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
From reviewing your account your speeds haven't dropped 50%? When you signed up you were estimated at 32mbps and your speeds started at 27mbps dropping down to the 22mbps it is at the moment. Unfortunately FTTC speeds can drop due to a wide variety of factors the main one being crosstalk which builds up as more and more users swap over to fibre.
@Oldjim
As far as I'm aware it is off the clean estimate. The impacted estimate refers to lines which could suffer more from crosstalk or potential faults.
@bustermissy1961
Unfortunately speeds can drop on Fibre due to crosstalk and other factors. Where possible we will investigate and work with our suppliers however crosstalk is just the way fibre works. Whilst I understand people will have been getting higher speeds before there isn't anything we can do.
Re: Very slow FTTC speeds
13-04-2015 6:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
How would you like it if after a hard days work you went into your local pub and ordered a pint of best bitter and was told what you could only have a half-pint but charged for a full pint?
You would happy to pay the full price?!
Re: Very slow FTTC speeds
13-04-2015 6:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Very slow FTTC speeds
13-04-2015 6:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I think you may be getting confused with the headline speeds? The 30% refers to the estimated speed you were given when you upgraded not the "Up to 38/76mb" mentioned on our website?
Re: Very slow FTTC speeds
13-04-2015 6:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
FTTC Range A (clean) - 34.7 - 25.0 down, 7.4 - 5.7 up
FTTC Range B (impacted) - 27.3 - 14.0 down, 7.1 - 3.3 up
J
Re: Very slow FTTC speeds
13-04-2015 7:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Very slow FTTC speeds
13-04-2015 11:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So what is the solution to this problem because surely if fibre is available people will want to be on it. Also will it state in the advertisements that if you join fibre broadband the more people wanting fibre in your area the slower the speeds your going to get. I very much doubt that, you will still get the spiel saying 76mb/20mb speeds being advertised when in fact that's not the case.
I got said spiel from a plusnet agent saying as i lived very near my exchange i should get as near the 80mb/20mb speeds as possible hence i signed up for 24 months. My speeds compared to some on here are very good but surely people shouldn't mislead customers into thinking they should get the speeds they say you should get just to get you into a contract. I was a few weeks away from being out of my plusnet contract when i found out i could get fibre broadband obviously i wanted in on it. I probably wouldn't have left but then again i certainly wouldn't have signed up for a 24 month contract.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Very slow FTTC speeds