My Unlimited Fibre Extra was installed yesterday. My estimated download speed was "up to 62" and once connected this was exactly what I was getting on checking with the BT Wholesale Broadband Performance Test. All day yesterday the speed was constant as it was first thing this morning. Sometime around mid morning when I checked again and the speed had fallen to about 11. Resetting the modem and the router made no difference. I am aware that the speed can fluctuate over the first 10 days as the line stabilises but a drop to 11 is more than a fluctuation! I spoke to support via web chat who said that the line should reset itself (and I presume increase in speed) after four hours. Four hours have come and gone and the speed is still around 11. I attach a copy of the BT Speed Test Result. Is this normal or is there a problem - thanks
It looks like your profile on our end went back to its old ADSL speed. I've just updated that for you and if you give it 5 to 10 minutes then retest you should be back to normal.
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Thank you so much. A reply and a fix only a few minutes after posting! You can't ask for any better support than that. I now have a download speed of 63.86. Very happy indeed, again many many thanks
