Very low line speed

[#1]

Hi, could someone how a look at my connection please.
Estimated line speed is 60Mb, current line speed is 11Mb
BT test is showing acceptable range of 17.42-40Mb

[#2]

Hi, I will have a look and get back to you

[#3]

I have had a look in to your account, I can see that you have raised a ticket to the relevant department. The faults team with be in touch with you within the next 72 hours.
Thank you
Jo