Very high ping spikes ALL THE TIME.
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- Very high ping spikes ALL THE TIME.
Very high ping spikes ALL THE TIME.
13-02-2019 4:07 PM
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I want to start this off with Plusnet has been possibly the worse customer service company I have ever been with. I have tried to use the live chat service Almost every day since this problem started and No one is ever avablble no matter how long I wait and the call times are always 30 min+.
We have 2 main devices on the internet and thats 2 computers. The internet is fine up untill both computers are turned on. My package should 100 percent be able to handle mulitpul devices as I have the Unlimited Fibre Extra deal. When I ping bbc.co.uk when bothj computers are on I have huge lag spikes every 20-30 secoonds which makes online gaming a nightmare. The strangest thing about it all is that the lag spikes only happen on 1 computer.
Re: Very high ping spikes ALL THE TIME.
13-02-2019 8:05 PM
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Coming from a gaming background myself I can't stress enough how gaming (unlike streaming that can buffer ahead or browsing that can load bits at a time) needs a constant connection so it can transfer small packets of data forward and back updating the game/server as to what actions your doing. This meaning wireless which can be interfered by a huge number of things isn't ideal for gaming and I'd always suggest a wired connection over Ethernet cable for a solid constant connection and if a trailing Ethernet cable isn't ideal to look into power line adapters as they use a houses electric wiring to transfer a much more solid signal.
Can you please confimr if you are using a Wired or Wireless connection?
Thanks,
MoR
Re: Very high ping spikes ALL THE TIME.
14-02-2019 3:48 PM
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I am wired
Re: Very high ping spikes ALL THE TIME.
15-02-2019 8:06 AM
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Re: Very high ping spikes ALL THE TIME.
15-02-2019 8:19 PM
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Pinging this with nothing open on my pc and other pc browsing youtube. As I said this only happens when the other computer is on the internet.
Re: Very high ping spikes ALL THE TIME.
15-02-2019 8:22 PM
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The 1st one is at its worse. This is usual now. (past 5 days)
Re: Very high ping spikes ALL THE TIME.
16-02-2019 9:03 AM
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Re: Very high ping spikes ALL THE TIME.
16-02-2019 5:34 PM
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I attached 2 screen shots to the msgs above?
Re: Very high ping spikes ALL THE TIME.
16-02-2019 9:27 PM
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another day another 1 responce, and there even repeats. Are you guys even real or are just bots. Further proving what I said in my opening para.
Re: Very high ping spikes ALL THE TIME.
16-02-2019 10:33 PM
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Should help determine which side of the router the problem is at.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Very high ping spikes ALL THE TIME.
17-02-2019 7:40 PM
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Thanks for your responce. The ping to the router is no more than 6.
Re: Very high ping spikes ALL THE TIME.
17-02-2019 10:15 PM
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If you use MTR instead of PING then you can look for problems in ping patterns on every network hop to your chosen target.
For example -
$ mtr bbc.co.uk Loss% Snt Last Avg Best Wrst StDev 1.|-- My-Home-Router 0.0% 100 0.1 0.1 0.1 0.2 0.0 2.|-- vl241.ptw-ag02.plus.net 0.0% 100 7.7 7.5 7.2 8.4 0.0 3.|-- 84.93.253.123 0.0% 100 8.3 8.3 7.8 9.0 0.0 4.|-- core1-BE1.southbank.ukcore.bt.net 0.0% 100 8.6 8.4 7.9 8.8 0.0 5.|-- peer8-et-0-0-2.telehouse.ukcore.bt.net 0.0% 100 8.8 10.2 8.3 16.7 3.2 6.|-- 195.99.126.83 0.0% 100 8.6 8.8 8.5 9.2 0.0 7.|-- 151.101.128.81 0.0% 100 7.6 7.8 7.4 8.4 0.0
As you're getting 6ms ping to your router, are you SURE that the PC isn't using WiFi ?
I'd expect less than 1ms wired (see above), and maybe 5ms to 7ms via WiFi
Instead of PINGing (or MTRing) to bbc.co.uk try ntp.plus.net as that is likely to be more timing consistent and is a few network hops closer.
Consider using IPv6 for your gaming, as the ping variation tends to be less than IPv4, and you'll probably see about a third less network hops to the game servers. I find using the HE IPv6 tunnel gives more a consistent internet experience, and video streams are noticeably more stable (particularly YouTube). Yes it's a hassle initially setting it up, but it's free and the results are well worth the effort. Of course it would be better if Plusnet provided native IPv6 like BT and many other ISPs, but using the tunnel means you can enjoy the benefits of IPv6 now,
Have a look in your router configuration and see whether you can change the QoS (Quality of Service) rate setting to about 85% of your broadband connection upload speed. If you can do that then you might find IPv4 pings are more stable when both of your PCs are active.
Try setting up a ThinkBroadband Broadband Quality Monitor, to produce ping graphs 24/7 so that you can see how your connection is performing at different times of day. Seeing the pings graphically might give a clue as to what your problem is, and you can observe whether improvements (such as changing QoS) make a visible difference to the overall ping pattern.
Re: Very high ping spikes ALL THE TIME.
18-02-2019 12:14 PM
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Hello @amandashannon66,
Thank you for getting back to us confirming the ping to the router's IP, we really appreciate it. I think at this stage we need you to rule out any internal causes outlined in the ticket here, as if it still persist we will need to arrange an engineer.
Please get back to us letting us know if the issue persists after the checks are completed.
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