Very Very Slow download speeds <2MB on Unlimited Fibre

[#1]

Used to get the full 70MB now lucky to see 5MB usually less than 2MB. Please look into this and fix it before i transfer my to another provider. 

I've tried everything to solve this. Including replacing the router, hardwired Ethernet tests, removing all phones etc and nothing changes the speed.

Again i should be able to email your support but as usual you are stuck in the 1970's and we cant even contact you by anything else other than a phone. I don't have time to phone you sort it out !!!!

Thanks

[#2]

You should have raised a fault with Plusnet before shelling out on all that equipment. It's probably some kind of line fault.

Fibre still runs over old fashioned bits of telephone wire.

[#3]

Moderator's note(s):

Thread moved from General Chat to Fibre Broadband.

[#4]

Thanks for your post @cgdean.

I'm sorry that you feel that you're unable to contact us. For our customers convenience, we're actually contactable in numerous ways - via Facebook, via Twitter and via this Community, in addition to the phone support teams.

I've tested the line for you and it appears that @VileReynard's suspicions were correct in that we have detected a fault. The fault lies within the exchange and so I've just raised the issue directly with Openreach. They inform me that their estimated response time is by 23:59 on Thursday 12th December. Please bear in mind that this is an estimate and (particularly with exchange faults) the issue could well be resolved before this point.

I'll open a support ticket on the account now - you'll receive notification but don't need to take any action at this time.

Please let us know if you need any further assistance in the meantime.