cancel
Showing results for 
Search instead for 
Did you mean: 

Very Slow VPN Speeds

humanoid769
Dabbler
Posts: 10
Registered: ‎05-03-2018

Very Slow VPN Speeds

Hi

 

I use a Liberty VPN Router to help protect my family  and their devices while on the internet but I notice that f I do not use VPN my speeds are 50+ but as soon as I enable VPN it drops down to around 5-10mbps... This makes day to day working and Netflix usage very hard to use. 

I have tried other VPN Clients like ExpressVPN, ProtonVPN and PureVPN and they all have the same problem.

Is there something I am missing or do PlusNet throttle VPN Clients?

 

Thanks

 

16 REPLIES
Community Veteran
Posts: 5,618
Thanks: 1,536
Fixes: 35
Registered: ‎16-10-2014

Re: Very Slow VPN Speeds

@humanoid769 - I’m no expect but I would think that the provider would determine your VPN’s capacity and would have nothing to do with Plusnet. I would also guess that if you were willing to pay or pay more money they would increase the Upstream / Downstream bandwidth allocated to you. 

humanoid769
Dabbler
Posts: 10
Registered: ‎05-03-2018

Re: Very Slow VPN Speeds

Thanks for your response @Mook The Liberty service and ALL of the others I have tried have been paid services... Each one of them when I have been onto support are saying that it is the ISP .. I am just lost now as it is fine if I attach it to a Virgin Fibre router :-(

Community Veteran
Posts: 5,618
Thanks: 1,536
Fixes: 35
Registered: ‎16-10-2014

Re: Very Slow VPN Speeds

That's interesting, I would have thought the opposite, as Plusnet would simply have seen it as a connection so it will be interesting to see what Plusnet have to say on this. I wonder if @bobpullen or anyone else can shed some light on this.

humanoid769
Dabbler
Posts: 10
Registered: ‎05-03-2018

Re: Very Slow VPN Speeds

When I spoke with them yesterday I just got an answer "We don't support VPN" on our residential package

Moderator
Moderator
Posts: 19,037
Thanks: 2,087
Fixes: 311
Registered: ‎11-01-2008

Re: Very Slow VPN Speeds

What is very slow speeds?
Whenever you use a VPN then you will always have slower throughput and higher latency.
I used PIA and depending on node / time of day could lose about 8mbit - but that's still plenty of bandwidth for streaming etc.
I'm surprised Netflix works at all - they have blocked most VPN connections now.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Moderator
Moderator
Posts: 19,037
Thanks: 2,087
Fixes: 311
Registered: ‎11-01-2008

Re: Very Slow VPN Speeds

I use a VPN client on the computer rather than a router - have you tried that as well?

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

humanoid769
Dabbler
Posts: 10
Registered: ‎05-03-2018

Re: Very Slow VPN Speeds

Yes I have tried client software as well... The attached picture was using Express VPN on Android and Laptop

humanoid769
Dabbler
Posts: 10
Registered: ‎05-03-2018

Re: Very Slow VPN Speeds

Thanks.. I have added a picture to show the difference .. I lose 80% of my speed

humanoid769
Dabbler
Posts: 10
Registered: ‎05-03-2018

Re: Very Slow VPN Speeds

another one that believes my ISP is throttling the VPN

throttle.JPG

Community Veteran
Posts: 5,187
Thanks: 486
Fixes: 21
Registered: ‎10-06-2010

Re: Very Slow VPN Speeds

Why exactly are you using a VPN? What are you expecting it to protect you against?

It'll stop Plusnet being able to see what you're doing on the Internet, but your VPN provider will be able to see what you're doing instead.

Community Gaffer
Community Gaffer
Posts: 13,546
Thanks: 1,242
Fixes: 100
Registered: ‎04-04-2007

Re: Very Slow VPN Speeds

I'd need to understand more about how this is set up before offering comment. I assume it's a physical box connected to a router we've supplied? If the VPN device is removed entirely and a software client used then does that help? The Hub One has limitations on the EWAN port that could explain what you're seeing (although the impacted speeds you're reporting are still well below what I'd expect).
Assuming you're on an unmetered residential package, we don't throttle VPN traffic.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

humanoid769
Dabbler
Posts: 10
Registered: ‎05-03-2018

Re: Very Slow VPN Speeds

Hi @bobpullen

 

Yes LibertySheild Provide a pre-configured router which you plug into the plusnet router so this created the vpn. I get the same performance wether i used the router or any client software. and i am on Unlimited Fibre Extra 

humanoid769
Dabbler
Posts: 10
Registered: ‎05-03-2018

Re: Very Slow VPN Speeds

Hi @ejs

I am a freelance consultant and use it to connect to clients sites plus we like to use things like Netflix USA and also I travel a lot so would like to access thinkgs like the BBC iplayer when overseas

 

Thanks

Community Gaffer
Community Gaffer
Posts: 13,546
Thanks: 1,242
Fixes: 100
Registered: ‎04-04-2007

Re: Very Slow VPN Speeds

So when you're using the software client, is the physical device removed from the network? If you can tell me what software clients you've tried then I'm happy to try replicating the issue?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵