Very Slow VPN Speeds
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Very Slow VPN Speeds
05-03-2018 9:22 AM
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Hi
I use a Liberty VPN Router to help protect my family and their devices while on the internet but I notice that f I do not use VPN my speeds are 50+ but as soon as I enable VPN it drops down to around 5-10mbps... This makes day to day working and Netflix usage very hard to use.
I have tried other VPN Clients like ExpressVPN, ProtonVPN and PureVPN and they all have the same problem.
Is there something I am missing or do PlusNet throttle VPN Clients?
Thanks
Re: Very Slow VPN Speeds
05-03-2018 9:33 AM
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@humanoid769 - I’m no expect but I would think that the provider would determine your VPN’s capacity and would have nothing to do with Plusnet. I would also guess that if you were willing to pay or pay more money they would increase the Upstream / Downstream bandwidth allocated to you.
Re: Very Slow VPN Speeds
05-03-2018 9:42 AM
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Thanks for your response @Anonymous The Liberty service and ALL of the others I have tried have been paid services... Each one of them when I have been onto support are saying that it is the ISP .. I am just lost now as it is fine if I attach it to a Virgin Fibre router 😞
Re: Very Slow VPN Speeds
05-03-2018 9:50 AM
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That's interesting, I would have thought the opposite, as Plusnet would simply have seen it as a connection so it will be interesting to see what Plusnet have to say on this. I wonder if @bobpullen or anyone else can shed some light on this.
Re: Very Slow VPN Speeds
05-03-2018 10:06 AM
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When I spoke with them yesterday I just got an answer "We don't support VPN" on our residential package
Re: Very Slow VPN Speeds
05-03-2018 10:39 AM
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Whenever you use a VPN then you will always have slower throughput and higher latency.
I used PIA and depending on node / time of day could lose about 8mbit - but that's still plenty of bandwidth for streaming etc.
I'm surprised Netflix works at all - they have blocked most VPN connections now.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Very Slow VPN Speeds
05-03-2018 10:40 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Very Slow VPN Speeds
05-03-2018 10:53 AM
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Yes I have tried client software as well... The attached picture was using Express VPN on Android and Laptop
Re: Very Slow VPN Speeds
05-03-2018 10:54 AM
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Thanks.. I have added a picture to show the difference .. I lose 80% of my speed
Re: Very Slow VPN Speeds
05-03-2018 2:00 PM
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another one that believes my ISP is throttling the VPN
Re: Very Slow VPN Speeds
05-03-2018 7:03 PM
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Why exactly are you using a VPN? What are you expecting it to protect you against?
It'll stop Plusnet being able to see what you're doing on the Internet, but your VPN provider will be able to see what you're doing instead.
Re: Very Slow VPN Speeds
05-03-2018 7:46 PM
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Assuming you're on an unmetered residential package, we don't throttle VPN traffic.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Very Slow VPN Speeds
05-03-2018 8:10 PM
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Hi @bobpullen
Yes LibertySheild Provide a pre-configured router which you plug into the plusnet router so this created the vpn. I get the same performance wether i used the router or any client software. and i am on Unlimited Fibre Extra
Re: Very Slow VPN Speeds
05-03-2018 8:15 PM
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Hi @ejs
I am a freelance consultant and use it to connect to clients sites plus we like to use things like Netflix USA and also I travel a lot so would like to access thinkgs like the BBC iplayer when overseas
Thanks
Re: Very Slow VPN Speeds
05-03-2018 9:22 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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- Re: Very Slow VPN Speeds