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Very Slow Upload Speeds

Abbie1995
Interested
Posts: 2
Registered: ‎14-06-2020

Very Slow Upload Speeds

Hi. Noticing recently that our upload speed has gone down dramatically. It’s never been amazing. We had an engineer out when we first moved I. A year ago and the best he could get us was 11mb upload. Now it is down to 0.5-0.7 and which both me and my partner working from home for the foreseeable future this is really inconvenient. I read a similar post about how openreach was contacted and a fault on the line fixed the issue. Hoping something similar can be done. Apologies in advance I am new to all of this just need a solution (hopefully) many thanks
2 REPLIES 2
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,174
Thanks: 1,048
Fixes: 405
Registered: ‎01-01-2012

Re: Very Slow Upload Speeds

Thanks for getting in touch @Abbie1995

Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Abbie1995
Interested
Posts: 2
Registered: ‎14-06-2020

Re: Very Slow Upload Speeds

Typical Plusnet “customer service” fobbing people off wherever they can. Can’t wait to get out of this contract.