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Very Slow Speeds

sanguinius
Dabbler
Posts: 18
Thanks: 1
Registered: ‎16-10-2021

Very Slow Speeds

‎17-01-2022 10:05 PM

Hello,

 

I have a fibre to the cabinet package and am meant to get 30 somethings MBs d/l speeds. Past few days I've been getting between 1-17 mbs, at best about half of what I'm meant to get at a minimum. It's been lasting a while now so it's more than just a blip. From past issues I've been advised better to raise issues here rather than phone in. I've added a few details below.

 

1. Product name: Plusnet Hub
   
3. Firmware version: Software version 4.7.5.1.83.8.289.1.3 Last updated 15/11/21
4. Board version: Plusnet Hub One
5. DSL uptime: 8 days, 06:07:19
6. Data rate: 9999 / 39950
7. Maximum data rate: 11231 / 61150
8. Noise margin: 7.3 / 14.6
9. Line attenuation: 33.2 / 22.1
10. Signal attenuation: 32.9 / 20.7
11. Data sent/received: 6.0 GB / 61.4 GB
12. Broadband username:  
13. 2.4 GHz Wireless network/SSID:  
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID: PLUSNET-9X3G
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
22. MAC Address:  
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0

 

Here's my "WAN" for January :-

15:46:35, 09 Jan. ( 147.320000) WAN operating mode is VDSL
15:46:35, 09 Jan. ( 147.320000) Last WAN operating mode was VDSL
15:46:34, 09 Jan. ( 146.210000) PPP IPCP Receive Configuration ACK
15:46:34, 09 Jan. ( 146.200000) PPP IPCP Send Configuration Request
15:46:34, 09 Jan. ( 146.190000) PPP IPCP Receive Configuration NAK
15:46:34, 09 Jan. ( 146.190000) PPP IPCP Send Configuration ACK
15:46:34, 09 Jan. ( 146.190000) PPP IPCP Receive Configuration Request
15:46:34, 09 Jan. ( 146.190000) PPP IPCP Send Configuration Request
15:46:33, 09 Jan. ( 145.250000) PPPoE is up -​ Down Rate=39950Kbps, Up Rate=9999Kbps; SNR Margin Down=14.9dB, Up=7.3dB
15:46:33, 09 Jan. ( 145.230000) CHAP authentication successful
15:46:33, 09 Jan. ( 145.200000) CHAP Receive Challenge
15:46:33, 09 Jan. ( 145.200000) Starting CHAP authentication with peer
15:46:33, 09 Jan. ( 145.190000) PPP LCP Receive Configuration ACK
15:46:33, 09 Jan. ( 145.190000) PPP LCP Send Configuration Request
15:46:33, 09 Jan. ( 145.180000) PPP LCP Receive Configuration Reject
15:46:33, 09 Jan. ( 145.180000) PPP LCP Send Configuration ACK
15:46:33, 09 Jan. ( 145.180000) PPP LCP Receive Configuration Request
15:46:33, 09 Jan. ( 145.180000) PPP LCP Send Configuration Request
15:45:44, 09 Jan. ( 96.380000) PTM over DSL is up
15:44:41, 09 Jan. ( 33.990000) WAN Auto-​sensing running.
15:00:02, 05 Jan. ( 132.220000) WAN operating mode is VDSL
15:00:02, 05 Jan. ( 132.220000) Last WAN operating mode was VDSL
15:00:01, 05 Jan. ( 131.010000) PPP IPCP Receive Configuration ACK
15:00:01, 05 Jan. ( 131.010000) PPP IPCP Send Configuration Request
15:00:01, 05 Jan. ( 131.000000) PPP IPCP Receive Configuration NAK
15:00:01, 05 Jan. ( 131.000000) PPP IPCP Send Configuration ACK
15:00:01, 05 Jan. ( 130.990000) PPP IPCP Receive Configuration Request
15:00:01, 05 Jan. ( 130.990000) PPP IPCP Send Configuration Request
15:00:00, 05 Jan. ( 129.970000) PPPoE is up -​ Down Rate=39950Kbps, Up Rate=9999Kbps; SNR Margin Down=14.8dB, Up=7.3dB
15:00:00, 05 Jan. ( 129.960000) CHAP authentication successful
15:00:00, 05 Jan. ( 129.900000) CHAP Receive Challenge
15:00:00, 05 Jan. ( 129.900000) Starting CHAP authentication with peer
15:00:00, 05 Jan. ( 129.900000) PPP LCP Receive Configuration ACK
15:00:00, 05 Jan. ( 129.890000) PPP LCP Send Configuration Request
15:00:00, 05 Jan. ( 129.890000) PPP LCP Receive Configuration Reject
15:00:00, 05 Jan. ( 129.890000) PPP LCP Send Configuration ACK
15:00:00, 05 Jan. ( 129.890000) PPP LCP Receive Configuration Request
15:00:00, 05 Jan. ( 129.890000) PPP LCP Send Configuration Request
14:59:11, 05 Jan. ( 80.790000) PTM over DSL is up
14:58:23, 05 Jan. ( 33.490000) WAN Auto-​sensing running.
19:47:46, 02 Jan. ( 137.650000) WAN operating mode is VDSL
19:47:46, 02 Jan. ( 137.650000) Last WAN operating mode was VDSL
19:47:45, 02 Jan. ( 136.570000) PPP IPCP Receive Configuration ACK
19:47:45, 02 Jan. ( 136.570000) PPP IPCP Send Configuration Request
19:47:45, 02 Jan. ( 136.560000) PPP IPCP Receive Configuration NAK
19:47:45, 02 Jan. ( 136.560000) PPP IPCP Send Configuration ACK
19:47:45, 02 Jan. ( 136.560000) PPP IPCP Receive Configuration Request
19:47:45, 02 Jan. ( 136.550000) PPP IPCP Send Configuration Request
19:47:44, 02 Jan. ( 135.640000) PPPoE is up -​ Down Rate=39950Kbps, Up Rate=9999Kbps; SNR Margin Down=14.4dB, Up=7.1dB
19:47:44, 02 Jan. ( 135.630000) CHAP authentication successful
19:47:44, 02 Jan. ( 135.570000) CHAP Receive Challenge
19:47:44, 02 Jan. ( 135.570000) Starting CHAP authentication with peer
19:47:44, 02 Jan. ( 135.570000) PPP LCP Receive Configuration ACK
19:47:44, 02 Jan. ( 135.560000) PPP LCP Send Configuration Request
19:47:44, 02 Jan. ( 135.560000) PPP LCP Receive Configuration Reject
19:47:44, 02 Jan. ( 135.560000) PPP LCP Send Configuration ACK
19:47:44, 02 Jan. ( 135.560000) PPP LCP Receive Configuration Request
19:47:44, 02 Jan. ( 135.560000) PPP LCP Send Configuration Request
19:46:55, 02 Jan. ( 86.750000) PTM over DSL is up
19:46:02, 02 Jan. ( 33.730000) WAN Auto-​sensing running.
19:44:57, 02 Jan. (614257.440000) PPP LCP Send Termination Request [User request]
 
 
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Mav
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Registered: ‎06-04-2007

Re: Very Slow Speeds

‎27-01-2022 7:08 PM

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

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