Very Slow Fibre Speed
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- Re: Very Slow Fibre Speed
Very Slow Fibre Speed
24-10-2014 4:58 PM
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I have registered this issue on the main website (support ticket 93425090).
However, as I can see that PlusNet employees read this board maybe I can get some traction here as I'm still awaiting a response from my original support ticket raised some days ago.
Using a wired ethernet connection straight to the router, according to speedtest.btwholesale.com I am getting the following:
Download speed achieved during the test was - 18.15 Mbps
For your connection, the acceptable range of speeds is 61.95 Mbps-77.44 Mbps . Additional Information: IP Profile for your line is - 77.44 Mbps
I personally don't think this is acceptable. Please can someone contact me about improving this poor performance.
Plusnet Account same as UserID as this forum.
Thanks,
Andrew
Re: Very Slow Fibre Speed
24-10-2014 5:14 PM
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Can you run this speed test http://www.thinkbroadband.com/speedtest.html and post the graph image?
Re: Very Slow Fibre Speed
24-10-2014 5:17 PM
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012XXXXXXX6
Phone exchange:
LXXXXXX
Estimated line speed: 40Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-09-23 19:15:58
Current line speed: 77.4 Mb
Re: Very Slow Fibre Speed
24-10-2014 5:22 PM
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I assume you're using the Plusnet supplied router?
Is anyone else using your connection? Do you have any background programmes running on your computer that might be using bandwidth?
Re: Very Slow Fibre Speed
24-10-2014 5:26 PM
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Re: Very Slow Fibre Speed
24-10-2014 5:29 PM
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I was not running any other applications during the download tests.
I am using the supplied Plusnet router and Openreach modem.
Re: Very Slow Fibre Speed
24-10-2014 5:36 PM
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Re: Very Slow Fibre Speed
24-10-2014 5:39 PM
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I suppose it's like this all the time and doesn't vary at different times of the day?
Re: Very Slow Fibre Speed
24-10-2014 5:51 PM
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Quote from: AndyH The only thing that might be worth trying (if you've not done so already) is a disconnect/reconnect from your Plusnet router.
I suppose it's like this all the time and doesn't vary at different times of the day?
Connection seems to vary from 10-25 Mbps, but doesn't approach the 40 Mbps I pay for, nor the 77 Mbps the line should/could deliver if everything worked ok.
Re: Very Slow Fibre Speed
24-10-2014 5:56 PM
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Quote from: plusnettony Hi,
There is a potential error on your line which I'm raising to our supplier. However, I'd like to see the answers to AndyH questions so that we can rule everything out for you.
Thanks,
Tony
Thanks. Appreciate the quick response.
Re: Very Slow Fibre Speed
24-10-2014 10:39 PM
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This sounds like problems at my end. Does anyone have any recommendations for decent powerline adapters?
Re: Very Slow Fibre Speed
25-10-2014 10:26 AM
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Re: Very Slow Fibre Speed
25-10-2014 10:45 AM
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Are the TP Link the 500Mbps ones?
Re: Very Slow Fibre Speed
25-10-2014 10:59 AM
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dick:quote
Re: Very Slow Fibre Speed
25-10-2014 11:04 AM
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It's worth seeing what the potential line fault found by Tony was, because this may still be affecting your line.
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